Customer Engineer-Riverside, CA

NCR • Simi Valley, CA

281d • $47,840 - $69,460

About The Position

This Customer Engineer position is responsible for the installation, maintenance, and replacement of the Point of Sale (POS) system and other technological equipment on-site at our client's locations while representing NCR Voyix in a manner that reflects positively on the image, core values, and reputation of the company. This position includes up to 100% travel as you will drive in a company vehicle or fly to each site to complete your objective and may be required to perform work overnight while the business is closed. The Customer Engineer is responsible for NCR Voyix assets that will be used in the delivery of customer services (e.g. tools, software, documentation, and intellectual property). Maintaining parts inventory records and appropriate parts levels. Accurate and prompt reporting of calls and activity is required, as well as other reporting as needed. This includes tracking and reporting all expenses incurred in the delivery of services, private automobile, and/or public transportation. Testing, running, and terminating network keystone jacks, patch panels, and cables. Installation of Complex Point of Sale Hardware and software solutions as a solo technician, lead technician or assist technician. This position requires the ability to Travel and to work on rotating shifts, including overnight installations. Safely use an OSHA-approved ladder up to 12 feet to install equipment. Operate and work from a platform lift. Sit in an automobile, train, or plane for extended periods. Use electric, cordless, and hand tools frequently.

Requirements

• High School Diploma or equivalent.
• One to three years of proven related experience.
• Ability to work well with minimal supervision and have good problem-solving skills.
• Excellent interpersonal skills/customer relationship skills.
• Basic computer skills and common software knowledge, including basics of Windows OS.
• Core competencies in the safe usage of power and hand tools.
• Valid Driver's License and reliable transportation.
• Ability to pass Criminal Background Checks, DMB Background Checks, and Credit Checks for a Company AMEX.

Nice To Haves

• Previous experience with POS systems or in hospitality environments.
• Proven hardware installation, troubleshooting, and PC maintenance experience.
• Low voltage cabling skills and knowledge of industry best practices.
• Ability to configure and troubleshoot basic network configuration.

Responsibilities

• Installation, maintenance, and replacement of the Point of Sale (POS) system and other technological equipment.
• Travel to client locations to complete installation and maintenance tasks.
• Maintain NCR Voyix assets used in customer service delivery.
• Maintain parts inventory records and appropriate parts levels.
• Accurate and prompt reporting of calls and activity.
• Track and report all expenses incurred in service delivery.
• Test, run, and terminate network keystone jacks, patch panels, and cables.
• Install complex Point of Sale hardware and software solutions.

Benefits

• Comprehensive Benefits Package Including: Paid Holidays and Floating Holidays.
• Paid Vacation.
• 401K Savings.
• Medical & Dental Options.
• Company Vehicle.
• Company Cell Phone.
• Medical Insurance.
• Dental Insurance.
• Life Insurance.
• Vision Insurance.
• Short/Long Term Disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: High school or GED