Customer Engineer, Platform, Agentic Workplace Transformation, Google Cloud

Google • Atlanta, GA

1d • $127,000 - $184,000

About The Position

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Google Workspace is a market-leading AI-enabled communication and collaboration platform engineered for security, reliability, and scalability, offering capabilities beyond basic productivity. When businesses choose Google Workspace, it's a win for spreading the power of cloud computing globally. Gemini Enterprise is an advanced agentic platform for businesses to automate workflows, grounded in your business’s full context, bringing the best of Google AI to every employee.

As a Platform Customer Engineer in the growing small and medium businesses and mid-market segment, you will play a key role in understanding the needs of our customers and contributing to their digital transformation journey. You will listen and deliver what is most helpful for the customer and assist sales Googlers by problem-solving technical issues. You will liaise with Product Marketing Management and Engineering teams to stay on top of industry trends and devise enhancements to Google Workspace and Gemini Enterprise.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Requirements

• Bachelor's degree or equivalent practical experience.
• 6 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
• Experience in programming languages, debugging, systems design, prototyping, demos, or customer workshops.
• Experience engaging with, or presenting to, technical stakeholders or executive leaders.
• Ability to travel up to 25% of the time.

Nice To Haves

• Experience driving the entire sales cycle (e.g., defining the delivery and consumption plan and transitioning it for execution).
• Experience in designing, building, or implementing agentic AI solutions to automate business processes.
• Experience in technical cloud ecosystems for enterprise productivity and related solutions (e.g., messaging, productivity applications, identity management, and endpoint management).
• Experience in prompt engineering and guiding customers in designing effective prompts to generate reliable outputs from AI agents.
• Knowledge of Agentic AI platforms (including Gemini Enterprise), their features, differentiation, and the integration of enterprise-wide data sources and third-party connectors.

Responsibilities

• Develop and own the technical account plan and strategy, participating in planning and supporting targeted sales motions.
• Combine sales, programming, and solutions architecture expertise to prove the value of Google Cloud Platform across the portfolio through complex demos, pilots and in-depth workshops.
• Architect cross-pillar solutions, drive technical wins, and define initial delivery plans for customers and continue to lead the technical engagement in the solution phase.
• Facilitate the post-sales transition by supporting pricing activities and transitioning the final delivery plan to implementation teams.
• Maintain awareness of progress against the delivery plan, providing support to cross-functional teams during ramp, delivery, migration or implementation phases.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level