Customer Engineer IV, Outcome, Google Cloud

Google • Atlanta, GA

1d • Hybrid

About The Position

As a Google Cloud Platform (GCP) Outcome Customer Engineer (OCE), you will drive initial and ongoing revenue ramp for our customers, clearing blockers and ensuring they get the maximum benefit from their investment faster. You will manage and execute the deployment plan, transitioning scoped workloads into production by providing technical leadership to customers and partners. You will have a direct impact on the velocity and incremental consumption of customer workloads, leading to accelerated value realization, higher adoption, and future expansion opportunities. You will blend sales expertise, market knowledge, direct technical engagement, and technical project management to prove the value of the Google Cloud portfolio. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Requirements

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Experience in deployment planning, orchestration, or change management.
• Experience in programming languages, debugging, or systems design.
• Experience engaging with, presenting to, or influencing technical stakeholders or executive leaders.

Nice To Haves

• Experience simultaneously guiding multiple customers through the organizational change and delivery preparation needed to adopt new, cloud-powered business processes.
• Experience with end user AI Platforms, ISV SaaS solutions (e.g. Workday), identity management (e.g., SSO, SAML), and security compliance.
• Experience with Google Cloud products and differentiation from competition.
• Experience working with product and support teams and using technical proficiencies to resolve blockers and accelerate customer delivery.
• Experience selling technical solutions in one or more of the following areas: productivity & collaboration solutions, infrastructure modernization, application modernization, data management, data analytics, Cloud AI, networking, migrations or security.

Responsibilities

• Drive and track progress of the initial and ongoing ramp of workloads, moving customers from agreement to consumption as quickly as possible.
• Identify expansion opportunities for new workloads within the account during project execution.
• Drive sustainable product usage to help customers realize value on an ongoing basis and secure future contract renewals.
• Develop and orchestrate a structured, end-to-end deployment plan across customer, professional services, and partner teams, onboarding the implementation team, clearing blockers, managing timelines and progress, and ensuring readiness (e.g., capacity, training).
• Employ coding, debugging, or systems design to resolve technical blockers and accelerate deployment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level