Customer Engineer II, AI/ML, Google Cloud

Google • San Francisco, CA

83d • $125,000 - $183,000

About The Position

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products. As a Customer Engineer, you will partner with technical Sales teams as a subject matter expert in Artificial Intelligence and Machine Learning (AI/ML) to differentiate Google Cloud to the customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business challenges, engage in proofs of concepts, and troubleshoot any technical questions and roadblocks. You will engage with customers to understand their business and technical requirements, and persuasively present practical and useful solutions on Google Cloud. You will partner with internal engineering stakeholders to improve products and build solutions, optimizing for results when in production and identifying innovative ways to multiply your impact and the impact of the team as a whole. You will be a part of a team of fellow Googlers working in an environment of respect where Google promotes equal opportunities to succeed. Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Requirements

• Experience in Artificial Intelligence and Machine Learning (AI/ML).
• Strong problem-solving skills.
• Ability to communicate technical concepts to non-technical stakeholders.
• Experience in cloud computing technologies.

Nice To Haves

• Experience with Google Cloud products.
• Familiarity with product marketing and engineering processes.
• Experience in customer-facing roles.

Responsibilities

• Facilitate making customer work more productive, mobile, and collaborative.
• Assist fellow sales Googlers by problem-solving key technical issues for customers.
• Liaise with product marketing management and engineering teams to stay on top of industry trends.
• Devise enhancements to Google Cloud products.
• Partner with technical Sales teams as a subject matter expert in AI/ML.
• Help customers understand the power of Google Cloud.
• Develop creative cloud solutions and architectures to solve business challenges.
• Engage in proofs of concepts and troubleshoot technical questions.
• Engage with customers to understand their business and technical requirements.
• Persuasively present practical and useful solutions on Google Cloud.
• Partner with internal engineering stakeholders to improve products and build solutions.

Benefits

• Base salary range of $125,000-$183,000.
• Bonus and equity options.
• Comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Web Search Portals, Libraries, Archives, and Other Information Services