Customer Engineer II, AI/ML, Google Cloud

Google LLC•Sunnyvale, CA

41d

About The Position

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products. As a Customer Engineer, you will partner with technical sales teams as an Artificial Intelligence and Machine Learning (AI/ML) to differentiate Google Cloud, guide customers and partners, develop cloud solutions and architectures, lead proofs-of-concepts, troubleshoot issues, and deliver practical solutions. You will collaborate with internal stakeholders to improve products, build innovative solutions, and maximize team impact. Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Requirements

Bachelor's degree or equivalent practical experience.
6 years of experience with cloud native architecture in a customer-facing or support role.
Experience engaging with, and presenting to, technical stakeholders and executive leaders.
Experience with Machine Learning model development and deployment.
Experience with frameworks for deep learning (e.g., PyTorch, Tensorflow, Jax, Ray, etc.) and using machine learning APIs.

Nice To Haves

Master's degree in Computer Science, Engineering, Mathematics, a technical field, or equivalent practical experience.
Experience in building machine learning solutions and leveraging specific machine learning architectures (e.g., deep learning, LSTM, convolutional networks).
Experience in architecting and developing software or infrastructure for scalable, distributed systems.
Experience in data and information management as it relates to big data trends and issues within businesses.
Ability to learn quickly, understand, and work with new emerging technologies, methodologies, and solutions in the cloud/IT technology space.

Responsibilities

Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop strategies to resolve technical blockers.
Share in-depth AI/ML expertise to support technical relationships with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partner directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
Work directly with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.
Travel to customer sites, conferences, and other related events as required, act as a public advocate for Google Cloud.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume