PW800 Customer Engineer (Hybrid)

RTX • East Hartford, CT

41d • Hybrid

About The Position

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future. At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond? What You Will Do: As a member of the Customer Engineering team for the Turbofan program – Business Aviation, you will be responsible of managing in-service product performance, the relationship with customers / airframe OEM & aligning service team to meet our specific program strategies. As part of a team of 16 experts, you will have the opportunity to lead an integrate product team (IPT) and influence the redesign of a part which could affect the safety, durability, reliability of a product or the cost of operation.

Requirements

• Advanced Degree in Engineering and 8+ years’ experience in an Aerospace or Aftermarket Operations environment, OR a Bachelor’s Degree in Engineering and 10+ years relevant experience

Nice To Haves

• 10+ years progressive experience in Aerospace, Aftermarket Operations, or similar functional expertise
• Prior familiarity/experience with P&WC engine models, specifically the PW800 line
• Proficient business communications in English
• Demonstrated ability to manage and drive customer satisfaction at all levels (internal and external)
• Demonstrated ability to lead in a matrixed organization
• Demonstrated ability to manage product performance and delivery to drive customer satisfaction
• Ability to translate technical data into action plans and strategy
• Experience with Maintenance Program Development/MSG-3 AME license a plus.

Responsibilities

• Lead Customer Engineering activities for the Turbofan – Business Aviation program
• Ownership of Product Performance - including safety, reliability, durability and all services in relation to maintenance of the product in service
• Comply with Airframe OEM, Operators and Airworthiness authorities’ obligations
• Align organizations with a vertical view of the market – Cross Value Stream
• Provide business forecasts & manage in-service product campaigns
• Accountable for engine operating cost optimization
• Develop strategies and ensure readiness of new program & customer entry into service
• Lead customer relationship value stream
• Commercial and warranty programs management
• Subject matter expert for the front-line team & provide product knowledge to field communities throughout conferences and customers dedicated technical reviews
• Support development of new business models and strategies
• Build engine work scope for engine in shop
• Travels as required to support the business
• Miscellaneous other duties as assigned

Benefits

• Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.
• Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees