Customer Engineer, Devices and Services

Google • San Jose, CA

2d

About The Position

As the Customer Engineer for Americas-West, you will support Enterprise
Pre-Sales opportunities and fuel business growth for Platform and Devices (P&D)
Enterprise Solutions. This technical role demands a laser focus on technical
sales execution, commercial acumen, and a profound understanding of the
enterprise Information Technology (IT) and security landscape. You will empower
a team of sales specialists dedicated to Fortune 1000 clients, directly impact
the Point of Delivery (POD) business target, and oversee all technical solution
validation, including major deals and collaborations with leading channel
partners.

As part of the Customer and Partner Sales Engineering (CaPSE) Team, you will
orchestrate the development of innovative solutions and technical account
strategies. You will represent Platform and Devices (P&D) Enterprise Solutions
to our clients, forging deep connections with C-suite executives. While you will
be instrumental in channeling customer insights back to Product and Go-to-Market
(GTM) teams, your main objective is to secure "Tech Wins," shatter business
goals, and position Platform and Devices Enterprise Solutions as the premier
platform for enterprise work.

Google's mission is to organize the world's information and make it universally
accessible and useful. Our Devices & Services team combines the best of Google
AI, Software, and Hardware to create radically helpful experiences for users. We
research, design, and develop new technologies and hardware to make our user's
interaction with computing faster, seamless, and more powerful. Whether finding
new ways to capture and sense the world around us, advancing form factors, or
improving interaction methods, the Devices & Services team is making people's
lives better through technology.

Requirements

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• 6 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
• 6 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
• Experience troubleshooting technical issues for internal/external partners or customers.
• Experience with browser technologies, networking, SAML, End User Computing, VPN, VDI, and web-based browser applications.

Nice To Haves

• Experience with enterprise operating systems and Secure Enterprise Browser management.
• Experience architecting and supporting software deployments for enterprises, particularly within Device Management solutions.
• Experience in application delivery, including web and mobile applications.
• Experience with Android and Chrome, Linux system architecture/administration, Java/HTML5 development, Android development, and ADB.
• Experience in IT infrastructure domains (e.g., networking wireless and protocols, SSO, Active Directory, and firewalls).

Responsibilities

• Influence Information Technology (IT) decision-makers or executive leadership to advocate outcomes that align with and advance Google's interests.
• Collaborate with the sales team to pinpoint and vet business prospects, alongside identifying crucial customer technical objections, then formulate a strategy to overcome these technical hurdles.
• Own the technical side of solutions, from assisting with Requests for Proposals (RFPs) and solution demos to leading proof-of-concepts, pilots, and best practice sessions, while also managing bug reports, feature requests, and the coordination of technical support.
• Collaborate with Google's (P&D) Enterprise Solutions product teams to build and test integration prototypes within customer and partner settings.
• Design comprehensive security architectures using Chrome Enterprise Premium, Cameyo, and Chrome Operating System (ChromeOS) to enable secure SaaS access, deliver private web apps, and manage unmanaged/Bring Your Own Device (BYOD) devices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level