Customer Engineer, Devices and Services

Google•Los Angeles, CA

10h

About The Position

In this role, you will support Enterprise business opportunities and business growth for Platform and Devices (P&D) Enterprise Solutions. You will utilize technical business execution, commercial acumen, and an understanding of the enterprise Information Technology (IT) and security landscape. Additionally, you will support a team of business specialists dedicated to clients, impact business goals, and manage technical solution validation, including major agreements and collaborations with channel partners.As part of the Customer and Partner Sales Engineering (CaPSE) Team, you will orchestrate the development of innovative solutions and technical account strategies. You will represent Platform and Devices (P&D) Enterprise Solutions to our clients, forging deep connections with C-suite executives. While you will be instrumental in channeling customer insights back to Product and Go-to-Market (GTM) teams, your main objective is to secure shatter business goals, and position Platform and Devices Enterprise Solutions as the premier platform for enterprise work.Google's mission is to organize the world's information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user's interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people's lives better through technology.

Requirements

Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
8 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
6 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
Experience with browser technologies, networking, Security Assertion Markup Language (SAML), end-user computing, Virtual Private Network (VPN), Virtual Desktop Infrastructure (VDI), and web-based browser applications.
Experience troubleshooting technical issues for internal/external partners or customers.

Nice To Haves

Experience with enterprise operating systems and Secure Enterprise Browser management.
Experience architecting and supporting software deployments for enterprises, particularly within Device Management solutions.
Experience in application delivery, including web and mobile applications.
Experience with Android and Chrome, Linux system architecture/administration, Java/HTML5 development, Android development, and ADB.
Experience in IT infrastructure domains (e.g., networking wireless and protocols, SSO, Active Directory, and firewalls).

Responsibilities

Influence Information Technology (IT) decision-makers or executive leadership to advocate outcomes that align with and advance Google's interests.
Collaborate with the sales team to pinpoint and vet business prospects, alongside identifying crucial customer technical objections, then formulate a strategy to overcome these technical hurdles.
Own the technical side of solutions, from assisting with Requests for Proposals (RFPs) and solution demos to leading proof-of-concepts, pilots, and best practice sessions, while also managing bug reports, feature requests, and the coordination of technical support.
Collaborate with Google's (P&D) Enterprise Solutions product teams to build and test integration prototypes within customer and partner settings.
Design comprehensive security architectures using Chrome Enterprise Premium, Cameyo, and Chrome Operating System (ChromeOS) to enable secure SaaS access, deliver private web apps, and manage unmanaged/Bring Your Own Device (BYOD) devices.