Customer Engagement Strategy Lead, Office of CCO

Anthropic•San Francisco, CA

10d•$270,000 - $310,000•Hybrid

About The Position

As the Customer Engagement Strategy Lead in the Office of the Chief Commercial Officer (CCO), you will be a strategic partner driving the effectiveness of our commercial leadership function. You'll own the development and execution of our engagement strategy across customers and partners—ensuring that relationships are built purposefully with organizations that represent the highest strategic value and alignment with our mission. You'll serve as the connective tissue between executive leadership and the broader commercial organization, building systems for managing customer engagement and cross-functional coordination that scale with our rapid growth. This role requires someone who can operate at the intersection of strategy and execution—developing frameworks for prioritization while building the operational foundations that enable consistent excellence.

Requirements

Have 8+ years of experience in strategy, operations, or chief of staff roles, with significant exposure to commercial or go-to-market functions
Have a track record of working effectively with C-level executives and managing complex stakeholder relationships
Demonstrate exceptional strategic thinking combined with meticulous attention to operational detail
Are skilled at building systems and processes that bring structure to ambiguous, fast-moving environments
Are an excellent communicator who can craft compelling materials for diverse audiences
Have a bias toward action and can manage multiple work streams simultaneously while maintaining quality

Nice To Haves

Experience in enterprise technology sales, partnerships, or customer success at a high-growth company
Background working with strategic cloud partnerships (AWS, GCP, Azure) or systems integrator relationships
Familiarity with the AI industry and understanding of enterprise AI adoption patterns
Track record of building chief of staff or business operations functions from the ground up

Responsibilities

Develop and maintain a comprehensive customer engagement strategy that prioritizes relationship development with strategically important companies globally
Own executive touchpoint planning and manage intake, preparation, and follow-through standards across executive engagement
Create frameworks for identifying and phasing engagement with priority accounts based on strategic value and relationship stage
Build repeatable systems for managing the rhythm of executive and organizational activities around external stakeholders
Track customer health metrics and flag emerging risks or opportunities for executive attention
Create and maintain documentation standards and metrics to measure the effectiveness of engagement activities