Customer Engagement Specialist

Rite-Hite • Whitehall, NC

9d • Hybrid

About The Position

At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you’re not just selling or servicing equipment – you’re building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite’s global innovation. Our Customer Engagement Specialist provides sales support to outside sales representatives for Arbon / independent dealers and is responsible for monitoring and addressing all inbound sales/service requests from current or potential customers. This position provides an immediate, “live person” response to requests coming from Rite-Hite websites, and will facilitate a connection between the correct sales rep and the customer/prospect. In addition, this position is responsible for answering questions, supplying resources, and following up to ensure the needs of the customer/prospect were met. This role has a hybrid schedule with a 7:00AM or 7:30AM start time.

Requirements

• Associates degree (A. A.) from two-year college or university, 1+ years related experience and/or training
• Good verbal and written communication skills
• Multitasking skills, with the ability to independently prioritize and execute

Nice To Haves

• Experience with Salesforce and Microsoft office preferred

Responsibilities

• Monitor a variety of customer communication channels such as email, website, etc.) and respond in a timely manner to ensure a consistent and positive experience with Rite-Hite and all Rite-Hite representatives.
• Accurately manage all inquiries using Salesforce and/or other lead management systems.
• Qualify and assign leads to appropriate salespeople ensuring the customer is handed off effectively and efficiently.
• Maintain a solid level of product and service knowledge.
• Have command of product resources available to customers (ex: the website) and internal stakeholders who can assist with questions and issues.
• Assist customers with requests for technical manuals, literature, or other information or will forward the request to other personnel if needed.
• Track and report information on inquiries, leads, and other data.
• Work with Corporate Marketing to expedite leads obtained from webinars, events, trade shows and all other types of marketing campaigns.
• Determine the best way to follow up with the contacts and help to distribute the leads to the correct sales representative.
• Provide lead summary reports/results and identify trends in lead results for use by marketing and sales.

Benefits

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.
• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.
• Time for You: Paid holidays, vacation time, and personal/sick days each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree