Customer Engagement Specialist

Motorola Solutions•Plantation, FL

20d

About The Position

The Customer Engagement associate will work closely with various departments, including operations, marketing, sales, and engineering, to ensure a seamless and positive customer experience. The successful candidate will have excellent communication and interpersonal skills, a strategic mindset, and a passion for improving customer relationships. This is a role that will directly impact our company's growth and success by fostering long-term customer loyalty and advocacy.

Requirements

Bachelor's or Master's degree in Business, Engineering, or an allied discipline.
Must be a U.S. citizen, permanent resident, or an MS student with work authorization (F1 Visa on CPT accepted only for Masters-level students).

Responsibilities

Analyze customer feedback and data to identify trends and insights.
Collaborate with marketing, sales, and customer service teams.
Create and manage customer loyalty programs.
Monitor and report on the effectiveness of engagement initiatives.
Develop and maintain customer personas.
Conduct regular customer satisfaction surveys.
Identify opportunities for improving the customer experience.
Manage customer communication channels.
Organize customer events and webinars.
Develop content for customer engagement activities.
Handle customer complaints and issues promptly.
Track and analyze customer engagement metrics.
Work with product teams to incorporate customer feedback
Develop strategies to re-engage inactive customers.
Plan, organize, and initiate new processes and manage and/or update these processes
Develop business cases for new products and solutions
Collaborate with partners internally and externally to find mutually beneficial solutions
Take ownership of issues and drive resolution
Work in a cross-functional team environment partnering with Engineering, Marketing, Operations and Sales.