Customer Engagement Specialist

Kirby Risk•Lafayette, IN

13h

About The Position

Customer Engagement Specialist Do you have a passion for customer service excellence? Are you interested in managing orders from quotations, scheduling, to accounts receivable? Can you negotiate? If so, we want you on our team. At Kirby Risk Service Center, we are the electrical wiring, control panel and mechanical manufacturing division of Kirby Risk Corporation. Our focus is to provide service and solutions from concept through on-time delivery that meet your Original Equipment Manufacturer (OEM) needs. What You’ll Do as a Customer Engagement Specialist In this role, you’ll be creating quotes, negotiating pricing, and scheduling orders to help drive profitability.

Requirements

High School diploma/GED or equivalent work experience
College level coursework or 2+ years relevant work experience
Entrepreneurial approach to balance winning new orders while improving profit margin
Strong math skills to accurately manage product cost data
Strong interpersonal, customer contact skills, and telephone etiquette
Demonstrates computer skills and aptitude; Microsoft Office required, with proficiency in PowerPoint, Word, and Excel
Ability to lift up to 50 lbs. and adapt to varied work environments
Travel to customer sites as needed
Perform in a fast-paced manufacturing business environment
Schedule: Monday–Friday, 8 am–5 pm

Responsibilities

Determines pricing for quotations
Collaborates with purchasing to provide information for bidding raw components
Communicates with production, purchasing, and shipping to ensure on time delivery to customers
Maintains working relationship with internal and external customers to ensure customer service excellence
Reviewing and resolving customer concerns, quality issues, and payment discrepancies involving the appropriate parties when necessary