Customer Engagement Specialist

Bordner Home Improvement • Raytown, MO

7d • $18 - $55,000

About The Position

What if you were the reason someone finally moved forward with their dream home project?
At Bordner Home Improvement, our Customer Engagement Specialists don't just answer calls - they create momentum. You'll be one of the first real connections homeowners have with our company, building trust, uncovering needs, and setting the stage for life-changing home improvements.
If you're energized by conversations, naturally persuasive, and customer service–centric with a sales mindset - this is where you turn that into a career.

Requirements

• You're a natural communicator - people trust you quickly
• You know how to guide a conversation without sounding scripted
• You're competitive, self-motivated, and driven to hit goals
• You're quick-witted and can think on your feet while building trust fast
• You stay organized in a fast-paced environment
• You're independent, but team-oriented
• You're comfortable with change and adapt quickly
• You take pride in doing things the right way - and documenting them clearly

Nice To Haves

• Bonus if you've done inside sales or high-volume customer interaction.

Responsibilities

• Connect with homeowners and turn interest into action
• Build quick rapport, understand needs, and create excitement around their project
• Set high-quality appointments for our Design Consultants
• Manage conversations across phone, text, email, and CRM
• Collaborate with a team that thrives on energy, accountability, and results

Benefits

• $18/hour base + performance bonuses & commission (Top performers make $55K+ per year)
• Full benefits (Health, Dental, Vision)
• 401(k) with company match
• Paid Time Off + Sick Leave
• Ongoing training and career development
• A team environment that pushes you to improve and succeed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees