Customer Engagement Representative

SKF • Blue Bell, PA

347d

About The Position

SKF has been making the world spin since 1907! SKF is an industry-leading manufacturer dedicated to a culture of belonging, where our people flourish in an equitable environment that promotes leadership development and career growth. SKF bearings played an integral role in helping Mars Rover collect rock and regolith samples on the planet's surface. As an SKF team member, you will join 40,000 colleagues from more than 130 countries developing bearing technology and services that make rotation more reliable and sustainable. Sustainability is at the heart of everything we do. SKF aims to have net zero greenhouse gas emissions at all our production facilities by 2030. SKF products keep vehicles rolling, power the machines that put food on your table, and even reach into the cosmos as part of the Mars rover mission. Founded in Sweden in 1907, today SKF is publicly traded on the Nasdaq Stockholm with annual sales in 2020 of approximately $10 billion.

Requirements

• Minimum of 5 years of customer service experience, demonstrating strong leadership skills, a customer-centric and full value chain mindset, and a proven ability to handle complex customer situations with professionalism
• Proficient in Microsoft Excel and Microsoft Suite, with advanced data analysis capabilities
• Exceptional written and verbal communication skills
• Proven leadership skills, with the ability to empower and inspire teams to achieve excellence
• Outstanding organizational, time management, and planning skills
• Proactive decision-maker with a keen business sense and the ability to drive purposeful action
• Entrepreneurial spirit, self-motivated, and dedicated to achieving success
• Proven understanding of customer service metrics and KPIs

Responsibilities

• Execute SKF Americas strategic vision: One (Americas), Two (Defend), Three (Grow) and Four (Fund)
• Handle customer inquiries and complaints, ensuring swift and effective resolutions
• Build and maintain professional relationships
• Perform root cause analysis utilizing data to identify issues and implement solutions
• Collaborate with cross-functional teams to identify and implement solutions to customer challenges and opportunities
• Provide insights and recommendations to streamline processes and enhance customer experiences
• Customer Service duties including (but not limited to) orderbook management, preparing quotations, answering basic product questions and offering alternatives, entering and tracking orders, and working with factories and planners to expedite deliveries

Benefits

• Generous PTO policy and 13 paid holidays
• Flexible work options available, depending on role
• Comprehensive healthcare options to fit your needs and opt out payment
• Company paid life insurance, STD, LTD
• Supplemental benefits include critical illness coverage, tuition reimbursement, employee discount programs, and much more
• 401K program that boasts a 10% employer contribution: 100% match up to 5% of your elected contribution (100% Vested) plus an additional 5% company contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Fabricated Metal Product Manufacturing
• Number of Employees: 5,001-10,000 employees