Customer Engagement Representative

Trenchless Today. • Clifton Park, NY

9d

About The Position

As a Customer Engagement Representative, you are the voice of Trenchless Today and the first point of contact for our customers. This role goes beyond traditional customer service—you’ll build trust, educate customers about our services, and convert inbound inquiries into scheduled service appointments. This position is ideal for someone who thrives on phone-based interaction, takes pride in providing an exceptional customer experience, and understands how strong communication directly impacts business success.

Requirements

• Friendly, respectful, and professional communication style
• At least 1 year of customer service, call center, or phone-based sales experience
• Strong phone presence with excellent listening skills
• Comfort navigating computer systems and learning new software quickly
• Ability to type at least 40 WPM
• Strong written and verbal communication skills
• Solid reading comprehension and basic math ability
• Ability to multitask and work with diverse customer personalities
• Flexibility to work shifts between 7:00 AM – 5:00 PM, including weekends as needed
• Willingness to assist with additional tasks as business needs evolve
• Ability to pass a pre-employment drug test and background check
• Must be legally authorized to work in the United States

Responsibilities

• Handle a high volume of inbound and outbound calls with professionalism and empathy
• Engage customers by identifying their needs and explaining appropriate service options
• Schedule service appointments accurately and efficiently
• Build strong, trust-based relationships through clear and confident communication
• Document customer interactions thoroughly using internal systems
• Meet or exceed performance metrics, including appointment conversion and call handling goals
• Collaborate with team members to improve customer experience and operational efficiency
• Adapt to changing priorities and customer needs throughout the day
• Assist with additional tasks as business needs evolve

Benefits

• Employer-paid Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off
• Growth and promotion opportunities
• Company swag and team bonding events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed