Customer Engagement Project Manager

Oklahoma State Government•Oklahoma City, OK

13d•$70,000 - $80,000

About The Position

The Customer Engagement (CE) Specialist role is responsible for ensuring the accuracy, completeness, and reliability of the organization's data. This role involves monitoring data health, identifying quality issues, collaborating with agency leadership and IT department to establish and enforce data standards. The ideal candidate has a keen eye for detail and a passion for turning raw data into a trustworthy asset that drives informed business decisions.

Requirements

Must be self-directed, detail-oriented, and have excellent analytical, quantitative, and writing skills.
Must have high initiative and the ability to work with a variety of people, including internal and external customers, in a productive, service-oriented manner.
Required skills include the ability to synthesize, summarize, and communicate information from various sources and the ability to manage projects.
It requires the ability to multitask independently to complete complex projects.
One must also be skilled in using various computer software applications for the creation of reports.
A qualified candidate must be intellectually engaged, demonstrate initiative, leadership, flexibility, and creativity.
A bachelor’s degree is highly preferred, i.e. information technology, computer science, library science, or a related field of study.
Experience with MS Dynamics 365 OR a combination of education and experience will be considered.

Nice To Haves

Direct experience with Microsoft Dynamics 365 CE database systems and general knowledge of emerging technology is preferred.

Responsibilities

Data Assessment: Conduct regular evaluation of data to identify anomalies and report on data quality i.e. accuracy, completeness, and consistency.
Quality Assurance Analysis and Training: Perform detailed data quality analysis to identify data quality issues.
Develop training tools and facilitate training on policy and process mapping.
Additionally, conduct individual and group training to resolve specific departmental issues.
Data Cleansing: Develop and implement data cleansing and enrichment processes to correct, standardize, and improve the quality of data.
Rule Development: Collaborate with leadership, technical office and agency departments to define and document data quality rules, metrics, and standards.
Monitoring and Reporting: Create and maintain dashboards to continuously monitor data quality metrics and report on the effectiveness of data quality initiatives.
As defined, create template and customized reports to inform the various audiences of the agency.
Stakeholder Collaboration: Serve as a liaison between technical and agency departments to ensure that data management practices meet organizational needs.
Process Improvement: Drive continuous improvement of data-related processes by recommending changes to data collection, entry, and validation methods.
Compliance: Assist in ensuring compliance with internal data governance policies and external regulatory requirements.
Other projects as assigned: For example, support of sponsored events and partnership requests for information.