The Customer Engagement Platform Architect will serve as the strategic and technical lead responsible for designing, optimizing, and scaling Vertex's customer engagement platforms across marketing, field CRM, and digital channels. This individual will play a critical role in shaping the future-state architecture that enables seamless, compliant, and personalized engagement with healthcare professionals (HCPs), patients, and caregivers. The role requires deep expertise in enterprise platform integration, data-driven engagement, and governance, with a focus on ensuring scalability, compliance, and business value.