Customer Engagement Manager

Ametek, Inc.

7d

About The Position

We are seeking a highly technical, execution‑focused Customer Engagement Manager (CEM) to support SkyBitz’s petroleum logistics customers. This role is responsible for owning end‑to‑end customer implementations across hardware, firmware, and software, while serving as a trusted technical advisor throughout onboarding, adoption, and expansion.
The ideal candidate brings strong technical aptitude, hands‑on implementation experience, and a deep understanding of petroleum logistics operations, including fleet operations, terminals, carriers, and upstream/downstream workflows. This individual is expected not only to deliver successful deployments, but also to actively identify and drive process improvements that improve scalability, customer outcomes, and internal execution.

Requirements

• Strong technical aptitude with demonstrated experience implementing enterprise software solutions involving hardware, integrations, and operational workflows.
• 3+ years of experience leading customer‑facing software implementations, technical consulting engagements, or complex system deployments.
• Experience managing full lifecycle implementations, including discovery, configuration, testing, deployment, training, and transition to Go-Live operations.
• Proven ability to work directly with customer technical and operational teams to solve real‑world business problems.
• Excellent analytical, troubleshooting, and problem‑solving skills with strong attention to detail.
• Ability to communicate complex technical concepts clearly to both technical and non‑technical audiences.

Nice To Haves

• Experience in petroleum logistics, including dispatch and delivery systems, terminal operations, tank monitoring, and digital platforms supporting fuel distribution.
• Project management experience, including work estimates, scope management, and risk mitigation.
• Familiarity with integrations (APIs, data feeds, third‑party systems) commonly used in logistics and transportation environments.
• Bachelor’s degree or equivalent practical experience.

Responsibilities

• Lead end‑to‑end customer implementations from kickoff through production, including discovery, solution design, configuration, deployment, validation, and handoff to support.
• Serve as the technical authority for customer onboarding, with a strong understanding of SkyBitz hardware, firmware, integrations, and software platforms.
• Partner directly with petroleum logistics customers to understand operational workflows (dispatch, scheduling, compliance, terminal operations, carrier interactions) and translate them into scalable technical solutions.
• Develop and manage detailed project plans aligned to contracted scope, timelines, milestones, dependencies, and delivery expectations.
• Own implementation execution against schedule, budget, and quality targets, proactively identifying risks and driving mitigation plans.
• Deliver clear, technically accurate training (virtual and onsite) covering device installation, system configuration, integrations, reporting, and petroleum‑specific use cases.
• Create and continuously improve training materials, deployment guides, and onboarding documentation based on customer feedback, product updates, and evolving petroleum logistics requirements.
• Facilitate working sessions with customer technical and operational stakeholders to gather requirements, validate solutions, and communicate progress.
• Collaborate closely with Engineering, Product Management, Sales, and Support to ensure implementation readiness, feedback loops, and continuous improvement.
• Identify process gaps and inefficiencies in onboarding and implementation workflows and actively contribute to improvements that increase consistency, scalability, and customer satisfaction.
• Act as a customer advocate, ensuring implementation learnings inform product roadmap discussions and operational best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level