Customer Engagement Manager - Oracle Health

Oracle

About The Position

The Customer Engagement Manager is responsible for supporting and coordinating the delivery of Oracle Health projects for the key strategic account. Leveraging 4–6 years of project management experience, this role focuses on maintaining project schedules, facilitating communication between Oracle and customer teams, ensuring compliance with internal processes, and supporting operational excellence throughout the project lifecycle. Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Requirements

4–6 years of project management or customer engagement experience, preferably in healthcare IT or consulting environments.
Solid track record of managing multiple concurrent projects and priorities.
Effective verbal and written communicator with internal teams and external customers.
Proficient in project management tools (e.g. SharePoint, JIRA, Oracle APEX) with attention to detail and strong organizational skills.
Solid understanding of compliance processes, project tracking, and reporting best practices.
Demonstrated problem-solving skills and ability to escalate and resolve issues effectively.

Responsibilities

Maintain and update status reports for all active, upcoming, and completed projects in the portfolio.
Audit project assignments and ensure correct roles (primary/secondary PM) are captured and reflected in tracking systems.
Monitor progress and update project status spreadsheets daily; address changes and ensure accuracy of information.
Schedule, prepare, and participate in regular internal and external status meetings (including weekly, bi-weekly, and ad hoc updates).
Distribute agendas, document notes, and coordinate follow-up on meeting action items.
Serve as a key point of contact for project updates and facilitate effective communication between Oracle and customers stakeholders.
Fulfill all consulting compliance requirements: milestone reviews, invoice approvals, project/task closures, Monthly Status Report and updates, program slide deck maintenance, and write-offs.
Prepare and submit monthly leadership updates and go-live announcements as required.
Identify key area for process improvement and operational rigor.
Initiate project staffing for newly signed contracts, collaborating with resource analysts and using the Demand & Slotting Tool.
Support the contract handoff and sales turnover process by leveraging documentation and working with sales and delivery leads.
Monitor action items and outstanding requests proactively, escalating issues to leadership when necessary for timely resolution.
Engage with internal and customer contacts to address project risks, delays, or important escalations.