Customer Engagement Manager

Petsmart LLC Rapid City, SD • Rapid City, SD

414d • $59,000 - $150,000

About The Position

The Customer Engagement Manager at PetSmart is responsible for leading the store team to ensure a positive and engaging shopping experience for pet parents and their pets. This role involves motivating associates, managing customer engagement standards, and overseeing retail initiatives to create a safe and fun environment in the store. The position offers opportunities for career growth within the company, including leadership development and potential transfers to other locations.

Requirements

• Experience in a retail management role or similar leadership position.
• Strong communication and interpersonal skills.
• Ability to motivate and lead a team effectively.
• Passion for pets and customer service.

Nice To Haves

• Experience in pet care or related industries.
• Knowledge of pet products and solutions.

Responsibilities

• Set standards for customer engagement to ensure a positive experience for pet parents and their pets.
• Lead and motivate a team of retail and pet care associates.
• Ensure the store operates efficiently and maintains a safe, clean environment.
• Develop associates' knowledge of pet solutions and products.
• Create personalized shopping experiences for customers.
• Oversee overall retail initiatives to enhance customer satisfaction.

Benefits

• Health insurance
• 401k plan
• Paid time off
• Employee discounts
• Career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed