Customer Engagement Manager (PR)

Full-time

Guaynabo, PR

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

What better place to share your love for pets than in our stores? With so many opportunities under one roof, you'll be sure to find a career path that inspires you. As part of the Department Manager team, you'll ensure that the store runs smoothly-from head to tail. From motivating associates to ensuring we have the right product on the floor, our Department Managers drive the success of our stores by ensuring our customers have an engaging, personalized shopping experience.

Responsibilities

• Set the standards for customer engagement, ensuring that every pet and pet parent has a positive experience in our stores.
• Lead a team of retail and pet care associates to ensure a safe, clean, and fun environment for pets and pet parents.
• Ensure associates have extensive knowledge of pet solutions to create an exceptional customer experience.
• Build connections with pet parents to enhance their shopping experience.