Customer Engagement Expert

Activengage

255d • $15 • Remote

About The Position

As a Customer Engagement Expert (CEE), you'll play a key role in delivering exceptional customer service through dynamic, real-time conversations. Your goal is to build trust and guide consumers towards making informed decisions. Our CEEs don't rely on scripts — you'll need to think on your feet and tailor each conversation to meet the unique needs of every customer. You'll receive comprehensive training to ensure you are fully equipped to excel in your role and support our customers with confidence.

Requirements

• Typing speed of at least 45 words per minute
• Proficiency in grammar and written communication
• Strong active listening and communication skills
• Comfortable with multitasking, including navigating multiple screens while typing
• Ability to troubleshoot basic computer and technical issues
• Energy, enthusiasm, and professionalism in all interactions
• Detail-oriented with a strong focus on delivering exceptional customer service
• Career-focused and eager to grow with the company
• Previous customer service experience is preferred
• Bilingual Fluency in written English and Spanish is a plus
• Weekend availability after initial training period

Responsibilities

• Engage with customers via live chat, providing timely, accurate, and personalized responses to inquiries.
• Utilize active listening and critical thinking to adapt to each customer's needs.
• Participate in ongoing training and development opportunities to continuously improve your skills.
• Engaged in Slack, Gmail, and other communication platforms frequently throughout the day.
• Responds to any calls, emails, or other communications with management in a timely manner.
• Employees are expected to have their camera on during all virtual meetings to ensure active participation and engagement.

Benefits

• Competitive Pay: Starting at $15/hour with growth opportunities
• Comprehensive Training & Support: To ensure you're set up for success
• Tuition Reimbursement to support your continued education
• Paid Time Off: Accrual of 12 days in the first year, 18 days after 1 year
• Full-Time Hours with shift options to support work-life balance
• Employee Referral Program to help you earn extra income
• Medical, Dental, and Vision Benefits
• Growth Opportunities for local candidates to advance their careers
• An engaging work-from-home environment
• A fun, people-focused culture where employees are valued and supported

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services