Customer Engagement Coordinator

Harvey•New York, NY

8d•$98,000 - $132,000

About The Position

The Customer Engagement Coordinator is a highly cross-functional, execution-focused role that supports Harvey’s Customer Engagement initiatives across customer advocacy, events, partnerships, and research. This role is designed for someone who thrives in fast-moving environments, can flex quickly between projects, and enjoys turning big ideas into well-run programs. This role will partner closely with Customer Engagement, Marketing, Sales, Ops, research partners and external stakeholders to continue establishing Harvey as the leader in Legal AI. The Customer Engagement Coordinator will play a critical role supporting customer-centric initiatives, community events, flagship research efforts, and internal programs that deepen customer empathy and elevate Harvey’s market credibility. This is an ideal opportunity for a strong generalist with 3 - 5 years of experience who wants broad exposure to strategic customer work and is excited to grow into increased ownership over time.

Requirements

3–5 years of experience in customer-facing, program management, operations, or cross-functional support roles (Customer Success, Marketing, Research, Events, or similar).
Strong project coordination skills with the ability to manage multiple workstreams simultaneously in a fast-paced environment.
Comfortable working with senior internal and external stakeholders, including customers, partners, and executives.
Highly organized, detail-oriented, and proactive, with a strong sense of ownership.
Excellent written and verbal communication skills, with the ability to synthesize information and keep teams aligned.

Nice To Haves

Familiarity with tools like Notion, Asana, and other project management tools a plus.

Responsibilities

Support customer-facing moments tied to research and engagement initiatives, including panels, roundtables, community events, and executive sessions.
Assist with planning and execution of community events and partner-led programs, including logistics, guest coordination, and on-site support.
Help deliver “surprise and delight” moments tied to customer advocacy and loyalty initiatives, ensuring a high-quality customer experience.
Support internal customer empathy initiatives, including All Hands participation and “Field Trip” programs, coordinating speakers, schedules, and materials.
Act as a connector across teams (Marketing, Sales, Customer Success, Ops), ensuring stakeholders are aligned and informed.
Maintain project documentation, timelines, and status updates to support visibility and execution across multiple concurrent initiatives.
Help manage day-to-day execution across a wide portfolio of initiatives, flexing quickly as priorities shift.
Track program inputs and outputs (participants, milestones, learnings) to support reporting and continuous improvement.
Identify opportunities to improve processes, templates, and workflows to help the Customer Engagement function scale.
Support the execution of flagship third party research initiatives in partnership with external firms.
Coordinate logistics, timelines, and deliverables across internal teams and external research partners to keep projects on track.
Assist in activating Harvey customers as research contributors and validators, including outreach coordination, scheduling, and follow-ups.
Help translate research outputs into downstream assets by partnering with Product Marketing and Sales (e.g., narratives, slides, talking points, and internal enablement materials).