Customer Engagement Associate (Park Slope)

Housing Works

405d • $35,360 - $35,360

About The Position

The Customer Engagement Associate at Housing Works is responsible for providing exceptional customer and donor services while maximizing sales and supporting the daily operations of the store. This role involves ensuring compliance with company policies, training staff and volunteers, and maintaining store standards to enhance the shopping experience.

Requirements

• Prior retail experience preferred.
• Commitment to excellent customer service.
• Experience/knowledge of thrift store environment preferred.
• Excellent communications skills (both verbal and written), interpersonal and team-oriented skills.
• Self-starting, self-motivating mindset.
• Attention to detail.
• Strong interest in the HW mission to end the dual crises of homelessness and HIV/AIDS.
• Basic mathematical skills to include adding, subtracting, multiplying, dividing, and calculating percentages.
• Basic knowledge of Microsoft Word, Excel, and web-based email applications.

Nice To Haves

• Flexibility in schedule, weekends and holidays are required.

Responsibilities

• Responsible for opening and closing of the store in the absence of the Store Manager.
• Utilize Housing Works' tools to ensure store operations and standards are met.
• Responsible for ensuring compliance with all Housing Works' policies and procedures.
• Constantly review store environment to improve operations and merchandising.
• Ensure that store uses daily focus with staff/volunteer deployment, sales goals, special promotions, and daily to-dos.
• Work closely with Management to train and develop skills of all employees and volunteers to ensure that all fully understand standards, organizational goals and direction.
• Ensure staff and volunteers have been thoroughly trained on register operations, visual merchandising techniques, and store maintenance standards.
• Demonstrate proper care, handling and maintenance of donations, store merchandise and all interior fixturing.
• Ensure store is merchandised in accordance with Housing Works standards, including creating exciting displays and executing floor plans that highlight premium quality products.

Benefits

• Three comprehensive healthcare plans to choose from based on priorities and budget.
• Housing Works covers most of the healthcare plan; employees pay a portion based on salary.
• Accrual of paid time off (PTO) immediately for a total of up to 30 days earned in the first year.
• Educational benefit available for tuition loan reimbursement, tuition costs, and textbooks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: No Education Listed