Customer Engagement Analyst (Remote)

Jobgether

3d•Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Engagement Analyst (Remote). In this role, you will be at the forefront of transforming data into actionable insights for top-tier retail clients. You will have the opportunity to work with cutting-edge analytics solutions, helping customers make informed decisions that enhance their business strategies. Your contributions will directly impact customer engagement by providing essential support and mentorship while collaborating with cross-functional teams to deliver high-quality results. If you are passionate about data and customer relationships, this role offers a unique platform to excel and innovate within a global context.

Requirements

Bachelor's Degree in Business, Analytics, Information Systems, Computer Science/Engineering, Data Science or a related field.
5-7 years of experience in technical platform analysis or a similar role.
Strong prior experience working with large data sets (>1 billion rows) for retailers and CPGs.
Technical problem-solving and solution design capabilities.
Proficiency in API integration and SDK implementations.
Working knowledge of Python, SQL, and data visualization tools.
Demonstrated experience in client-facing roles and ability to develop productive client relationships.
Persuasive and clear oral and written communication skills.
Proven ability to lead technical training sessions and workshops.
Self-motivated with initiative in a fast-paced, deadline-oriented environment.

Responsibilities

Execute project and task-based work with minimal supervision, building enhancements and solutions as defined by customers or project sponsors.
Identify and address complex business problems with analytics, designing applications, data transformations, and reports that leverage the platform.
Assist customers in analyzing large datasets to deliver actionable industry insights.
Resolve complex technical questions escalated from Support, taking initiative to solve root causes of customer inquiries.
Train and enable customers to effectively utilize the platform for their analytic needs.
Act as a customer advocate and liaison to internal teams, collaborating with developers to design effective solutions.
Lead customer calls and manage customer expectations with sophisticated business judgment.
Teach and mentor new Platform Analysts, sharing expertise and best practices.