Customer Enablement Specialist

Betterworks Systems • Menlo Park, CA

306d

About The Position

Betterworks is HR software to align, develop, and activate your workforce for business growth. Organizations are able to replace outdated, ineffective, universally loathed annual review processes with powerful Continuous Performance Management programs that help managers be better at the conversations, coaching, and development necessary to inspire and motivate the entire workforce to achieve an organization's top priorities today and be ready for tomorrow's challenges. You are going to be such an important part of our team! As our Customer Enablement specialist, you will play a critical role in empowering our customers and post sales team's success. As a powerhouse who gets things done, you will be designing and developing this program from the ground up. You love learning, and it shows, as does your pride of ownership over projects. This remote position is a part of the enablement team and reports to the VP of Enablement.

Requirements

• 3+ years of experience in customer enablement, instructional design, customer success, or a related role in a SaaS environment.
• Experience creating learning content such as guides, walkthroughs, and tooltips.
• Ability to write clear, concise, and visually appealing guides, playbooks, and e-learning content.
• Experience in adult learning principles and developing resources for customer onboarding and training.
• Ability to analyze data and feedback to refine and improve educational content.
• Strong organizational and time management skills to handle multiple initiatives simultaneously.
• Proven ability to create learning journeys, certification programs, and self-paced learning modules.
• Strong collaboration skills, with a track record of working cross-functionally to achieve shared goals.

Nice To Haves

• Formal degree in Instructional Design
• Experience and/or curiosity around cutting-edge tools in AI
• Previous start-up experience
• Knowledge of LMS and help desk tools
• Previous experience supporting HR buyers

Responsibilities

• Design and deliver engaging customer enablement programs, including e-learning, webinars, and other self-serve learning experiences.
• Create high-quality enablement materials such as guides, tutorials, videos, and FAQs that support customers throughout their lifecycle.
• Foster a learning community by organizing events, user groups, and knowledge-sharing sessions to deepen customer relationships.
• Develop e-learning and live training for our GTM team (pre and post-sales) to ensure up-to-date knowledge on our product and solutions.
• Develop training and support for our CSM team on post sales skills.
• Track and analyze the effectiveness of enablement initiatives, using insights to continuously improve program impact.
• Work with Product, Marketing, and Customer Success to ensure enablement materials align with new features, customer needs, and company objectives.

Benefits

• 100% paid Medical/Vision/Dental for employees
• Flexible time off
• Parental Paid Leave policy
• Monthly internet stipend
• Flex days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services