Customer Education Specialist - Flex (US Remote)

Motorola Solutions

3d•$60,000 - $70,000•Remote

About The Position

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. The Software Enterprise Deployment and Integration team delivers solutions to the public safety sector. We are committed to providing technology and tools that enable customers to focus on their mission and make faster, more intelligent, safer decisions. We deploy and support products such as Computer-Aided Dispatch, Records Management Systems, Jail Management Systems, and Mobile Data Computing, among others. Note: This is a remote role with 75% + of travel to customer sites in the US. Candidates my reside anywhere in the United States.

Requirements

High School Diploma or equivalent
1+ years of experience working with Motorola Flex Product
Must have a valid driver's license
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy". It therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract.
Legal authorization to work in the U.S. indefinitely is required.
Employer work permit sponsorship is not available for this position.

Nice To Haves

Experience with Motorola Flex Administration preferred

Responsibilities

Teaching and instructing agency customers/end users and staff on the use and operating methods of complex software products and services
Conducting on-site and remote training for the Motorola Flex software and the designated third-party software
Presenting training using a variety of classroom training methods, including lectures, flip charts, online projection, etc.
Completing department-required reports within set standards
Managing communication with customer contact(s) related to the training schedule
Coordinating customer (agency) information between trainers
Operates under supervision from the Customer Education Lead
Relying on instructions and pre-established guidelines to perform the functions of the job