Customer Education Manager, StackAdapt Academy

StackAdapt

99d

About The Position

StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels. StackAdapt Academy is an industry-leading online education resource that provides digital marketers with everything required to master digital advertising through self-paced, certification-based courses designed to optimize their use of StackAdapt’s advertising solutions. The StackAdapt Academy team plays a critical role in driving product adoption and empowering customers through education. As we continue our hypergrowth and strengthen our Product-Led Growth (PLG) motion, this individual contributor role will be key in transforming StackAdapt Academy into a scalable, self-serve onboarding and activation engine. You will focus on optimizing course structure, designing modular learning paths, and integrating in-product enablement to improve onboarding, reduce lift for Account Managers, and accelerate product adoption across customer segments.

Requirements

• 3–5 years of proven expertise in customer education, instructional design, or enablement, ideally in a SaaS, adtech or martech environment.
• Experience in Customer Experience and/or Customer Onboarding, with a proven ability to create engaging and effective learning journeys.
• Media production and instructional design skills are an asset.
• Background in customer education is a bonus.
• Excellent project management, collaboration, and communication skills.

Responsibilities

• Design and evolve StackAdapt Academy’s course structure to support scalable, self-serve onboarding experiences.
• Create and refine modular, industry-specific learning paths to serve diverse customer segments.
• Collaborate with product and design teams to deliver in-product learning and guidance.
• Support client onboarding and Academy amplification initiatives, including partnership programs, course promotion, and learning webinars.
• Track and analyze course performance, onboarding completion, and adoption metrics to identify areas for improvement.

Benefits

• Highly competitive salary
• Retirement/ 401K/ Pension Savings globally
• Competitive Paid time off packages including birthday's off!
• Access to a comprehensive mental health care platform
• Health benefits from day one of employment
• Work from home reimbursements
• Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto
• Robust training and onboarding program
• Coverage and support of personal development initiatives (conferences, courses, books etc)
• Access to StackAdapt programmatic courses and certifications to support continuous learning
• An awesome parental leave program
• A friendly, welcoming, and supportive culture
• Our social and team events!

What This Job Offers

• Job Type: Full-time