Customer Education Engineer

EliseAI•New York, NY

48d•$100,000 - $150,000•Onsite

About The Position

EliseAI is hiring an Education Engineer to power Customer Education with automation, analytics, and operational excellence. You’ll own the systems, workflows, and reporting that make onboarding and training fast, measurable, and scalable—partnering closely with Customer Education while collaborating with CS, Product, Data, and Engineering.

Requirements

Proficiency in SQL and comfort scripting in Python to work with APIs, webhooks, and datasets
Demonstrated experience integrating SaaS tools (e.g., LMS, webinar, CRM/CS, support, product analytics) and automating workflows end-to-end
Track record building production-grade dashboards and defining clear, decision-ready metrics
Ability to partner with trainers/facilitators and translate non-technical needs into scalable systems
Strong written/verbal communication and documentation habits
Willingness to work in person at our office 4-5 days a week

Nice To Haves

Familiarity with LMS platforms (e.g., Skilljar, LearnUpon), webinar tools, certification/badging workflows, and SCORM/xAPI basics
Exposure to modern data/BI stack (e.g., Snowflake/Redshift/BigQuery, dbt, Airflow/Lambda; Looker/Mode/Tableau/Hex)
Experience with product analytics (Amplitude/Heap/Pendo) and event schemas.
Understanding of SaaS lifecycle metrics (activation, adoption, retention, expansion) and how education influences them
Basic knowledge of accessibility standards and instructional measurement models (e.g., Kirkpatrick)

Responsibilities

Own education automation & tooling: Integrate LMS, webinar platforms, CRM/CS tools, support, and product analytics; build event-driven workflows (APIs/webhooks) for enrollments, reminders, certifications, surveys, and follow-ups
Build reliable reporting: Define the education metric stack (activation/TTFV, completion, assessments, certification, NPS/CSAT, content engagement, ticket deflection, feature adoption) and deliver trustworthy, self-serve dashboards
Translate goals into systems: Convert training objectives into scalable processes—audience segmentation, learning paths, prerequisites, triggers, and success criteria.
Instrument the journey: Add telemetry at key onboarding milestones; enable just-in-time education (in-app nudges, emails, micro-lessons)
Run data-informed experiments: Design simple A/Bs/holdouts to lift activation and targeted feature adoption; analyze and share readouts
Raise reliability: Establish SLAs, alerting, and QA for automations and data syncs; maintain runbooks and documentation
Close the loop: Capture learner feedback and product usage to recommend curriculum/content updates and prioritize the backlog with Customer Education
Attract top-tier talent to join our driven team
Move at rocket speed, build something massive.

Benefits

Equity in the company
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Monthly fitness stipend
A collaborative in-office environment with an open floor plan, fully stocked kitchen, and company-paid lunch
Fun company social events through our Elise and the City program
Unlimited vacation and paid holidays
We'll cover relocation packages and make the move exciting, not painful!