Customer Due Diligence Investigations (CDDI) Analyst

FIRST INTERNET BANK • Fishers, IN

44d • Onsite

About The Position

As the Customer Due Diligence Investigations (CDDI) Analyst you will play a critical role in supporting the bank’s financial crime prevention efforts by conducting comprehensive reviews of new and existing customers to ensure compliance with the Bank Secrecy Act (BSA), Know Your Customer (KYC) standards, and Office of Foreign Assets Control (OFAC) requirements. Your role is responsible for performing customer due diligence (CDD) and ongoing monitoring to identify, assess, and mitigate potential financial crime risks in accordance with regulatory expectations and internal policies.

Requirements

• A bachelor’s degree in finance, business, criminal justice, or related field required. Commensurate work experience will also be considered.
• A minimum of one year of experience in KYC (CIP/CDD), financial crimes compliance, or customer onboarding within a banking or financial services environment required.
• Knowledge of customer risk due diligence best practices required.
• Exceptional analytical, problem-solving, and communication skills.
• Proficiency in research tools, data systems, and Microsoft Office applications.

Responsibilities

• Conduct CDD reviews on new and existing customers to assess potential risks in accordance with KYC and OFAC regulations.
• Analyze complex ownership structures, sources of funds, geographic exposure, and business activities to determine risk and identify red flags or escalation needs.
• Review and validate customer documentation for completeness, accuracy, and compliance with internal policies and regulatory standards.
• Monitor customer transactions and account activity to detect unusual or potentially suspicious patterns; escalate findings to AML Investigations as appropriate.
• Collaborate with relationship managers, operations, and compliance teams to resolve due diligence issues and ensure a risk-based approach to onboarding and reviews.
• Maintain detailed, accurate, and audit-ready documentation of due diligence findings and decision rationales.
• Stay current on regulatory developments, industry best practices, and emerging risks related to financial crime compliance.
• Support audit and regulatory examination activities by providing documentation and subject-matter input as needed.
• Assist in developing and delivering training or guidance to internal stakeholders on CDD/KYC processes, policy updates, and quality standards.
• Perform other duties as assigned.

Benefits

• Medical, Dental, and Vision Insurance for Full-Time employees - Eligibility begins on day one of employment
• 401(k) Retirement Plan with Generous Match for Full-Time and Part-Time employees - Eligibility begins on day one of employment
• Professional Development Reimbursement
• At Least 3 Weeks Paid Vacation Annually - For New Employees, Paid Vacation is Adjusted Based on Start Date
• Eleven Paid Holidays
• Paid Volunteer Time
• Annual First Internet Bank-branded merchandise allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees