Customer Disputes Specialist

Uniti Group • Mobile, AL

296d

About The Position

The Customer Disputes Specialist is responsible for overseeing wholesale and/or enterprise accounts, including the approval of credit terms, collection efforts, dispute resolution, and general billing support. This role ensures the timely and efficient handling of customer disputes while maintaining a positive customer experience. The specialist will investigate claims, analyze transactions, and collaborate with internal teams and corporate customers to resolve issues. The ideal candidate has strong problem-solving skills, excellent communication abilities, and experience in dispute resolution, fraud prevention, or customer service. Additionally, this position maintains oversight of all wholesale and or enterprise accounts receivable balances, delegating tasks as necessary to ensure efficiency.

Requirements

• High school diploma or equivalent. Associate or bachelor's degree preferred.
• Previous experience in dispute resolution, customer service, fraud prevention, or a related field.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to handle sensitive customer concerns with professionalism and discretion.
• Familiarity with dispute resolution processes, including chargebacks and regulatory guidelines (e.g., Fair Credit Billing Act).
• Proficiency in customer relationship management (CRM) software and Microsoft Office Suite.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Review and approve customer credit terms while minimizing delinquent accounts receivable (AR).
• Investigate and resolve customer disputes related to transactions, billing errors, chargebacks, and contract concerns.
• Analyze and review customer accounts, reconciling records to identify unpaid charges or missing payments.
• Maintain accurate records of disputes, resolutions, and escalations in company systems.
• Report on wholesale AR to management and estimate bad debt reserves in compliance with accounting policies.
• Administer late fees, payment plans, and service disconnections for non-compliance with contract terms.
• Accommodate special invoicing requirements for customers and correct invoice errors related to charges, delivery, and payment applications.
• Communicate professionally with customers, vendors, and financial institutions to facilitate dispute resolutions.
• Identify trends in disputes and recommend process improvements to enhance efficiency and prevent recurring issues.
• Collaborate with customer service, fraud prevention, risk management, and other internal departments to resolve errors and maintain streamlined procedures.
• Ensure compliance with company policies, industry regulations, and legal requirements while protecting company interests.
• Provide exceptional customer support by addressing concerns with professionalism and empathy.

What This Job Offers

• Industry: Funds, Trusts, and Other Financial Vehicles
• Education Level: High school or GED