Customer Development Specialist (Sales) - Orlando, FL

All Star Auto Lights•Orlando, FL

3d•Onsite

About The Position

Job Summary: We are seeking a motivated and enthusiastic Customer Development Specialist to join our team. The ideal candidate will enjoy engaging with customers over the phone, understanding their concerns, and helping to increase sales. This role involves gathering feedback on issues and communicating them to senior leadership to improve overall operations and customer service. You will be responsible for maintaining and growing relationships with key customers, ensuring high levels of customer satisfaction, and supporting sales initiatives.

Requirements

Strong verbal and written email communication skills
Prior call center, customer service relations, and/or sales experience
Proficiency with Microsoft Office and email
Comfortable in a fast-paced environment, and open to learning and adapting
Must be able to work in a team environment
Proactive and customer-focused approach
Must have reliable transportation and be able to commute to the Orlando site as required
Must have the ability to work in a Call Center environment where frequent interruptions may occur.
Should be able to work in environments with variable noise levels, lighting conditions and temperature variation and able to access all areas of building without limitations
Able to lift minimum of 30 lbs for trade show material and product
Position is Onsite and must be able to reliably commute to the office located at 2966 Commerce Park Drive, Orlando, FL 32819

Nice To Haves

Prior experience in outbound sales or account management is strongly preferred
Basic Excel skills preferred
CRM experience preferred
College Degree preferred
Spanish speaking is not essential, but would be helpful
Prior automotive experience is not essential, but would be helpful

Responsibilities

Provide exceptional customer service and build strong relationships with customers.
Make outbound calls to existing and potential customers to understand their needs and concerns.
Gather and document customer feedback on issues and concerns, and maintain accurate records of customer interactions and sales activities.
Address concerns effectively, fostering long-term relationships, and problem solve to fix issues.
Communicate customer feedback to senior leadership to drive operational improvements.
Identify opportunities to increase sales by offering relevant products or services.
Process orders, track shipments, maintain accurate records, and assist with pricing, quotes.
Achieve and exceed targets and performance metrics.