Customer Development Representative

Foundation Building Materials

3d•$24 - $26

About The Position

At Foundation Building Materials (FBM), we are seeking a dynamic and self-motivated Customer Development Representative to join our team. The Customer Development Representative will play a critical role in driving revenue growth by proactively engaging with customers though outbound calling, emailing, texting, managing sales opportunities, and exceeding sales targets. The ideal candidate will thrive in a fast-paced environment, becoming the go-to contact for customers in the building materials industry while demonstrating a competitive spirit to drive sustained sales growth.

Requirements

High school diploma or equivalent required; Bachelor’s degree in Business, Marketing, or a related field preferred
Minimum of 2-3 years of experience in inside sales, outbound calling, or customer-facing roles
Proficiency with CRM system, sales tracking tools, and general computer literacy
Excellent communication and interpersonal skills, with the ability to build customer relationships
Strong sales and negotiation skills with a track record of achieving or exceeding sales targets in a competitive environment
Strong understanding of sales processes, including lead generation, pipeline management, and closing techniques
Self-motivated and results -oriented with a proactive approach to sales and business development

Responsibilities

Proactively conduct outbound calls to prospective and existing customers to generate leads, follow up on inquiries, and close sales
Drive sales by identifying customer needs, recommending appropriate building material solutions, and negotiating pricing and terms
Increase penetration within existing customers by increasing the number of categories sold
Consistently achieve and exceed monthly and quarterly sales goals, contributing to overall team and company revenue targets
Establish and maintain strong relationships with key decision-makers, understanding their business challenges and objectives
Utilize CRM to manage customer interactions, record sales activities, and update customer information accurately and frequently
Create and manage sales pipeline, ensuring timely follow-ups and lead progression through sales cycle
Ensure seamless customer experiences through collaboration with outside sales, product specialists, and logistics
Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a professional demeanor
Manage time effectively to balance prospecting, follow-ups, and administrative tasks while maintaining a high level of productivity
Stay informed about industry trends, product specifications, customer feedback, and competitive offerings to effectively position our products
Provide support and guidance to customers regarding product selection, specifications, and applications
Collaborate with internal teams, regularly interacting with sales, marketing, and product teams
Actively participate in sales meetings, training sessions, and workshops to enhance sales skills
Interpret and analyze KPI dashboards and sales reports to improve sales performance
Provide feedback and recommendations to management based on performance analysis and market trends
Support our values in the stand areas of Safety, Customer Focus, Teamwork, Integrity and being a Company of Choice for both employees and customers
Other duties as assigned