Customer Development Representative

Summit Utilities Inc • Texarkana, AR

2d • Hybrid

About The Position

As a Customer Development Representative, you will serve in a highly visible role meeting with residential and commercial customers, builders, community leaders, developers, and other trade allies to coordinate and develop new growth opportunities for Summit Utilities. You will also plan and coordinate with local operations and contract services to ensure projects are completed in a timely manner.

Requirements

• Three (3) years of natural gas and/or equivalent utility experience.
• Dedication to providing exemplary customer service.
• Self-sufficient with necessary skills to organize and complete multiple tasks in an efficient and effective manner.
• Possess excellent written and verbal communication skills with a strong attention to detail.
• Willingness to communicate strategies and plans to develop understanding with peers and employees across district.
• Exhibit strong interpersonal skills to be able to comfortably initiate first contact with prospective customers and have the resilience to persevere in the pursuit of new growth opportunities.
• Possess the ability to influence others without direct position power to earn credibility and trust.
• Ability to produce high quality work under pressure, meet deadlines, and carry out sales goals.
• Readily readjust priorities to changing customer demands and project schedules.
• Ability to develop a strong understanding of the components and operation of a natural gas distribution system.
• Must exhibit the aptitude to become proficient in understanding the operation of natural gas appliances.
• Demonstrated success in consulting effectively with all levels of management, including executives.
• Proficiency with Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Proficiency in reading and interpreting maps, site plans, subdivision plats, surveys, rights-of-way, easements, and property records.
• Experience with a Customer Relationship Management (CRM) System and SAP.

Nice To Haves

• Bachelor’s degree in business administration, Marketing, Engineering, or related field preferred.

Responsibilities

• Develop a network of relationships with commercial and residential developers, builders, architects, engineers, trade allies, and city officials to build customer loyalty and influence customer energy choice.
• Initiate and respond to prospective customers and develop opportunities for new growth.
• Maintain contact with builders and developers regarding potential growth opportunities and survey territory for new construction activity to generate leads.
• Educate prospective customers on the advantages of choosing natural gas and promote the end-use of natural gas appliances.
• Gather and organize the necessary information to support the design and installation of infrastructure to serve new customers.
• Verify natural gas equipment types, sizes, and locations. Mark the location of proposed facilities for construction forces where appropriate.
• Assist with financial analysis by obtaining and organizing project details that are used to evaluate the cost and feasibility of new growth projects.
• Assist with the preparation of customer proposals such as contracts and invoices for contribution in aid of construction (CIAC).
• Monitor project workflow and serve as liaison between customers/contractors and the Summit Engineering and Construction teams to help ensure growth projects are prioritized in such a way that balances each customer’s project schedule and energy needs.
• Engage in activities with various trade allies, business associations, and civic groups.
• Develop relationships with community and civic leaders so that Summit Utilities is regarded as a dependable and trustworthy energy partner in the communities we serve. Deliver Customer Development Slide presentations at monthly Safety meetings.
• Aid local employees participating in the EGO program with facilitating the submission of new service leads and opportunities for the Customer Development Reps.
• Maintain and enhance leads and opportunities within the C4C system.
• Generate G6 notifications within SAP for address creation and new service requests.
• Collaborate closely with sales support to ensure timely resolution of all customer issues.

Benefits

• Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees