Customer Development Representative II

Infoblox • Tacoma, WA

3d • Hybrid

About The Position

At Infoblox, every breakthrough begins with a bold “what if.”
What if your ideas could ignite global innovation?
What if your curiosity could redefine the future?
We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we’re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold “what if” can take the world, your community, and your career.
Here, how we empower our people is extraordinary: Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running — and what we build is world-class: recognized as CybersecAsia’s Best in Critical Infrastructure 2024 — evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every “what if” into “what’s next”.
Customer Development Representative II
We are looking for a Customer Development Representative II to join our team in Tacoma reporting to the Manager of Customer Development. In this role, you will work closely with Sales, Legal, Finance, Technical Support, channel partners, and customers to expedite the sale and closure of all maintenance and subscription renewals. You will be responsible for managing your region to meet or exceed targets for maintenance and subscription renewals. You will manage customer contacts at various stages of the customer lifecycle and work as a trusted partner allowing customers to meet their business objectives with Infoblox products. This is a hybrid work schedule with Tuesdays & Thursdays in the Tacoma office.
You’re the ideal candidate if you are creative, energetic, and self-driven professional, understand the unique aspects of SaaS customers and their business objectives, and are results driven.

Requirements

• Minimum of 4 years experience in Customer Success or Account Management
• Minimum of 2 years service renewals experience with an emphasis on channel
• Expert working knowledge of the service business, including co-termination, service terms, plus terms and conditions
• Experience working with both internal and external customers in a multi-tier channel environment
• Proficiency with Excel and Salesforce
• Experience with SaaS applications, deployments, and migration to cloud services
• DNS, DHCP, and IPAM experience
• Excellent organizational, consulting, project management, and time management skills
• Self-motivated team player who has fresh ideas when it comes to SaaS user adoption and customer churn mitigation
• Bachelor's degree preferred
• Ability to come into the Tacoma office in a hybrid schedule.

Responsibilities

• Analyze data collected during account reviews and meetings to create practical proposals and ensure customer satisfaction
• Manage the timely generation of renewal quotes, validation, audits, and all other aspects of maintenance and subscription renewals
• Facilitate relationships with clients, encouraging adoption and retention of Infoblox products and aligning with customer goals to enhance organizational efficiency
• Partner with internal teams such as Customer Support, IT, and Order Management for any data correction or error fixes
• Develop a trusted advisor relationship with customers, identifying and addressing issues and ensuring quick resolution by leveraging cross-functional teams
• Collaborate with the Sales Account team to support accounts, identifying opportunities for improving Infoblox services across functions and developing upsell and cross-sell opportunities
• Assess customer needs, goals, and challenges, tailoring solutions to align with customer objectives
• Perform in-depth account analysis, preparing and conducting REVIVE sessions with the Account team to identify areas for expansion, upsell, and refresh
• Deliver RKO presentations to the technical buyer, exploring expansion opportunities, assessing technology refresh appetite, and validating the perceived value of purchases
• Strive for a minimum in-quarter renewal rate (IQRR) of 90%, enhancing customer intimacy and understanding to drive renewal bookings without extensive field engagement

Benefits

• Comprehensive health coverage, generous PTO, and flexible work options
• Learning opportunities, career-mobility programs, and leadership workshops
• Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy
• Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations
• Charitable Giving Program supported by Company Match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level