Customer Development Representative (CDR) - San Diego, CA

Genesee Scientific Corporation • El Cajon, CA

7d • Onsite

About The Position

About the Company As a life science company and a leading supplier to global research markets, we offer a comprehensive product portfolio along with outstanding hands-on customer service to ensure every laboratory has the tools and support they need. Our markets include pharmaceutical and biotechnology businesses, research institutions, hospitals, reference labs, and more. Be part of making a difference At Genesee, we believe we can help improve our communities and transform the world through science. Our shared desire to make a difference is what drives and inspires us. We are a fast-growing, dynamic team that listens to each other and embraces collaboration. We foster an open, friendly work environment and show up for one another every day. Role: Customer Development Representative (CDR) Reports to: Regional Director of Sales FLSA: Non-Exempt Location: El Cajon, CA Why is this role important at Genesee Scientific? The Customer Development Representative (CDR) plays a critical role in developing and expanding relationships with existing customers and re-engaging inactive accounts. This role focuses on account growth, retention, and long-term customer success, working closely with Account Managers and Sales Leadership to drive sustained revenue.

Requirements

• Bachelor’s degree in business, science, or equivalent experience
• 1–3 years of experience in sales, account support, customer development, or customer-facing roles
• Strong communication skills with the ability to build and maintain customer relationships
• Proven ability to manage multiple accounts and priorities
• Results orientated, strong work ethic and an ability to excel within a rapidly changing and growing organization
• Proficient in Microsoft Office Suite applications; experience with CRM/Salesforce is a plus
• Ability to thrive in a fast-paced, collaborative environment and effectively manage multiple priorities

Nice To Haves

• Enjoy owning relationships and driving account growth
• Are proactive, organized, and comfortable managing a book of business
• Can navigate customer conversations and objections
• Are curious, analytical, and solution-oriented
• Are comfortable using technology and data to guide decisions
• Are interested in building a long-term sales career in life sciences

Responsibilities

• Own and manage an assigned book of existing and inactive customer accounts
• Proactively engage customers to understand purchasing behavior, challenges, and future needs
• Re-engage dormant accounts and identify opportunities to restore and grow spend
• Educate customers on Genesee’s products, services, promotions, and value proposition
• Drive incremental revenue by engaging in discovery conversations and gaining customer commitment to participate in a future meeting with their Account Manager
• Use Salesforce and sales tools to track customer interactions, pipeline, and opportunities
• Collaborate with Customer Service and Marketing to deliver a seamless customer experience
• Continue developing advanced sales skills and life science market knowledge through coaching and training

Benefits

• Training and professional growth initiatives, including comprehensive onboarding programs for new team members
• We provide financial well-being with competitive compensation packages and 401 (k) retirement savings plans
• Health care and well-being programs including medical, dental, vision, life, short- and long-term disability and employee assistance programs
• Paid time off including vacation, sick and 12 holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 51-100 employees