Customer Development Manager

Ryder System Inc.•Albany, NY

58d

About The Position

The Customer Development Manager FMS position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including: Full Service Lease, Programmed Maintenance, Lease Financing, Fleet Management Services and Dedicated Contract Carriage) by utilizing the Ryder Sales Process.

Requirements

Demonstrates problem solving skills
Strong verbal and written communication skills
Effective interpersonal skills
Ability to analyze and interpret financial data
Ability to leverage customers financial data to determine needs and solutions match
Ability to work within various geographic and demographic environments
Ability to guide, engage, and impart knowledge to others
Willingness and ability to work with and mentor new sales employees
Ability to work independently and as a member of a team
Ability to work in team concept while holding self fully accountable
Flexibility to operate and self-driven to excel in a fast-paced environment
Capable of multi-tasking, highly organized, with excellent time management skills
Detail oriented with excellent follow-up practices
Bachelor's degree required in Business, Marketing, Transportation or equivalent experience
Five (5) years or more demonstrated consecutive sales and customer relationship management experience in prior sales responsibilities required

Responsibilities

Maintain regular and consistent contact with customers to meet customer requirements.
Develop sales penetration plan.
Segment account base by opportunity for growth and potential for risk.
Present Ryder services and capabilities.
Develop relationships with all customer buying influences.
Develop complete understanding of customers business, goals and objectives.
Work with RIL to develop opportunities for the application of those services as appropriate.
Serve as facilitator between customer and Ryder departments or Ryder vendors.
Ensure contracted services are delivered to customer.
Orchestrate the development of a productive working relationship with the customer.
Maintain appropriate customer contact.
Understand and manage customer satisfaction perception.
Conduct regularly scheduled customer reviews.
Monitor CSI results by account.
Develop knowledge base of competitive alternatives.
Contribute to an effective transition of accounts sold.
Proactively anticipate problems through continuous dialogue with customer & Ryder staff.
Supply customer with information regarding operational performance.
Learn customers business & operations
Training and improvement of sales skills, industry knowledge and personal growth needs
Performs other duties as assigned.

Benefits

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

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