Customer Development Manager

Ryder • Albany, NY

3d

About The Position

The Customer Development Manager FMS position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including: Full Service Lease, Programmed Maintenance, Lease Financing, Fleet Management Services and Dedicated Contract Carriage) by utilizing the Ryder Sales Process. Essential Functions Maintain regular and consistent contact with customers to meet customer requirements. Develop sales penetration plan. Segment account base by opportunity for growth and potential for risk. Present Ryder services and capabilities. Develop relationships with all customer buying influences. Develop complete understanding of customers business, goals and objectives. Work with RIL to develop opportunities for the application of those services as appropriate. Serve as facilitator between customer and Ryder departments or Ryder vendors. Ensure contracted services are delivered to customer. Orchestrate the development of a productive working relationship with the customer. Maintain appropriate customer contact. Understand and manage customer satisfaction perception. Conduct regularly scheduled customer reviews. Monitor CSI results by account. Develop knowledge base of competitive alternatives. Contribute to an effective transition of accounts sold. Proactively anticipate problems through continuous dialogue with customer & Ryder staff. Supply customer with information regarding operational performance. Learn customers business & operations Training and improvement of sales skills, industry knowledge and personal growth needs

Requirements

• Demonstrates problem solving skills
• Strong verbal and written communication skills
• Effective interpersonal skills
• Ability to analyze and interpret financial data
• Ability to leverage customers financial data to determine needs and solutions match
• Ability to work within various geographic and demographic environments
• Ability to guide, engage, and impart knowledge to others
• Willingness and ability to work with and mentor new sales employees
• Ability to work independently and as a member of a team
• Ability to work in team concept while holding self fully accountable
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detail oriented with excellent follow-up practices
• Bachelor's degree required in Business, Marketing, Transportation or equivalent experience
• Five (5) years or more demonstrated consecutive sales and customer relationship management experience in prior sales responsibilities required

Responsibilities

• Maintain regular and consistent contact with customers to meet customer requirements.
• Develop sales penetration plan.
• Segment account base by opportunity for growth and potential for risk.
• Present Ryder services and capabilities.
• Develop relationships with all customer buying influences.
• Develop complete understanding of customers business, goals and objectives.
• Work with RIL to develop opportunities for the application of those services as appropriate.
• Serve as facilitator between customer and Ryder departments or Ryder vendors.
• Ensure contracted services are delivered to customer.
• Orchestrate the development of a productive working relationship with the customer.
• Maintain appropriate customer contact.
• Understand and manage customer satisfaction perception.
• Conduct regularly scheduled customer reviews.
• Monitor CSI results by account.
• Develop knowledge base of competitive alternatives.
• Contribute to an effective transition of accounts sold.
• Proactively anticipate problems through continuous dialogue with customer & Ryder staff.
• Supply customer with information regarding operational performance.
• Learn customers business & operations Training and improvement of sales skills, industry knowledge and personal growth needs
• Performs other duties as assigned.

Benefits

• Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees