Customer Development Manager

Foundation Building Materials

1d•$85,000 - $120,000

About The Position

We are currently seeking a dynamic and results-driven Customer Development Manager to lead and develop a team of Customer Development Representatives at Foundation Building Materials. This role is responsible for driving revenue growth through coaching, performance management, and strategic execution of inside sales initiatives. The Customer Development Manager will serve as a player-coach, focused on developing team capabilities through regular one-on-one meetings, call monitoring, pipeline reviews, skills training, and performance feedback. This position requires strong leadership, analytical thinking, and the ability to foster a high-performance culture while ensuring exceptional customer engagement across the building materials industry. The ideal candidate thrives in a fast-paced environment, demonstrates a passion for developing people, and possesses a strong understanding of inside sales processes, CRM systems, and revenue-generating activities.

Requirements

High school diploma or equivalent required; Bachelor’s degree in Business, Marketing, or a related field preferred
Minimum of 5–7 years of inside sales or customer-facing experience, with at least 2–3 years in a leadership or supervisory role
Proven track record of driving team performance and revenue growth
Strong coaching and mentoring skills with experience developing high-performing sales teams
Proficiency with CRM systems, sales analytics tools, and performance dashboards
Excellent communication, leadership, and interpersonal skills
Strong organizational and time management abilities with attention to detail
Ability to analyze data and translate insights into actionable strategies
Results-oriented with the ability to manage multiple priorities in a fast-paced environment

Responsibilities

Lead, coach, and develop a team of 10–12 Customer Development Representatives to achieve individual and team performance goals
Conduct regular one-on-one meetings focused on performance, skill development, and career growth
Monitor calls and digital interactions, providing actionable feedback to improve effectiveness and customer experience
Facilitate team meetings, training sessions, and role-playing exercises to strengthen selling skills and product knowledge
Foster a culture of accountability, collaboration, and continuous improvement
Identify performance gaps and implement targeted coaching plans
Drive team achievement of monthly, quarterly, and annual revenue targets
Ensure consistent outbound activity levels, pipeline generation, and opportunity progression
Partner with regional leadership to align team objectives with company growth strategies
Support complex sales opportunities and assist with pricing, negotiations, and customer escalations when necessary
Promote cross-selling and increased category penetration within existing accounts
Review team pipelines regularly to ensure healthy opportunity flow and accurate forecasting
Establish activity benchmarks and KPI standards for calls, emails, meetings, and conversions
Utilize CRM data to monitor performance trends and identify areas for improvement
Ensure accurate and timely documentation of customer interactions and sales activities
Ensure the team delivers a consistent, high-quality customer experience across all interactions
Collaborate with outside sales teams, product specialists, operations, and marketing to support customer needs
Resolve complex customer issues and remove barriers to sales success
Serve as an escalation point for key accounts and sensitive situations
Recruit, onboard, and train new team members in partnership with HR and sales leadership
Develop structured onboarding plans to accelerate ramp-up time for new hires
Conduct performance evaluations and provide ongoing developmental feedback
Maintain team morale and engagement through recognition and career development opportunities
Ensure adherence to company policies, procedures, and ethical standards
Analyze KPI dashboards, activity metrics, and revenue reports to drive decision-making
Identify trends, risks, and opportunities within territories and customer segments
Recommend process improvements to enhance productivity and effectiveness
Provide regular performance updates and strategic insights to senior leadership
Perform other duties as assigned to support customer development and corporate objectives