Customer Development Manager

Kenvue•Minneapolis, MN

1d•Hybrid

About The Position

Kenvue is currently recruiting for a: Customer Development Manager What we do At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Who We Are Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here. Role reports to: Walgreens Director, Customer Development Location: North America, United States, Illinois, Buffalo Grove Work Location: Hybrid What you will do The Customer Development Manager is accountable to execute strategies and develop tactics that align with customer strategies to deliver shipment forecast, consumption, and share goals. The manager collaborates with both internal and external partners to devise mutually profitable business plans that can be feasibly executed. The manager develops and maintains relationships at the customer level to drive growth through key category platforms and initiatives. The manager is responsible for new item execution including speed to market targets, shipment forecast and consumption goals within assigned area. The manager manages trade funds within budget and analyzes promotional spending to maximize ROI. The manager participates in special projects as assigned.

Requirements

A minimum of a bachelor’s degree is required.
A minimum of 8 years business experience.
With at least 5 years of experience in a consumer package goods environment in sales, sales analytics, category management, shopper marketing/insights, or related field required.
Ability to prioritize and to effectively lead multiple projects/initiatives.
Ability to interpret and communicate sophisticated business data.
Ability to handle conflict and negotiate successfully.
Strong interpersonal skills and ability to build relationships.
Strong digital literacy, including MS Office Suite applications, sales database, and web applications is required.

Nice To Haves

Prior sales experience is preferred
Experience working with IRI/Nielsen preferred
Experience working on a platinum customer or national account preferred
Strong analytical background, and/or category management experience preferred.

Responsibilities

Implements 4P's (product, placement, promotion and pricing) business tactics that align with brand strategies and meet customer needs.
Manages trade budget for assigned area including Lynx, returns, displays and other promotional efforts.
Achieves forecast accuracy by working with CPFR partners.
Troubleshoots orders, provides status to customers, and seek to resolve all logistical issues and challenges.
Collaborates with finance, supply chain, brand and sales strategy trade customization to align efforts and tactics with customer(s).
Acts in the role of primary point of contact for a category or categories with the customer and meets frequently with buyers to discuss tactical matters such as progress to goals, promotional initiatives, issues and competitive threats.
Executes new product launches and provides promotional materials appropriate for assigned customer(s).
Conducts analysis to assess effectiveness of promotional activities and strategies.
Monitors key metrics to measure progress to goals.
Utilizes syndicated and customer data to incorporate into sales plans.
Tailors customer-and product group-specific sales presentations to gain support for recommendations.
Participates in regular meetings with additional key customer decision-makers such as Sr. Buyers and Customer Business Analysts.
Complies with company policy and procedures at all times.