Customer Development Manager

Ryder System • Albany, NY

69d • $60,000 - $60,000

About The Position

The Customer Development Manager FMS position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including: Full Service Lease, Programmed Maintenance, Lease Financing, Fleet Management Services and Dedicated Contract Carriage) by utilizing the Ryder Sales Process.

Requirements

• Bachelor's degree required in Business, Marketing, Transportation or equivalent experience.
• Five (5) years or more demonstrated consecutive sales and customer relationship management experience in prior sales responsibilities required.

Responsibilities

• Maintain regular and consistent contact with customers to meet customer requirements.
• Develop sales penetration plan.
• Segment account base by opportunity for growth and potential for risk.
• Present Ryder services and capabilities.
• Develop relationships with all customer buying influences.
• Develop complete understanding of customers business, goals and objectives.
• Work with RIL to develop opportunities for the application of those services as appropriate.
• Serve as facilitator between customer and Ryder departments or Ryder vendors.
• Ensure contracted services are delivered to customer.
• Orchestrate the development of a productive working relationship with the customer.
• Maintain appropriate customer contact.
• Understand and manage customer satisfaction perception.
• Conduct regularly scheduled customer reviews.
• Monitor CSI results by account.
• Develop knowledge base of competitive alternatives.
• Contribute to an effective transition of accounts sold.
• Proactively anticipate problems through continuous dialogue with customer & Ryder staff.
• Supply customer with information regarding operational performance.
• Learn customers business & operations.
• Training and improvement of sales skills, industry knowledge and personal growth needs.
• Performs other duties as assigned.

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance and disability insurance options.
• Paid time off for vacation, illness, bereavement, family and parental leave.
• Tax-advantaged 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Rental and Leasing Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees