Customer Development Manager (Independent Natural Channel) Job Details | Nestle Operational Services Worldwide SA

Nestle International • Chicago, IL

72d • $100,000 - $130,000 • Hybrid

About The Position

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life, Nature's Bounty, Vital Proteins, Orgain, Nuun, BOOST, Carnation Breakfast Essentials, Peptamen, Compleat Organic Blends, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases. The Customer Development Manager is responsible for the functional management, leadership and execution of all sales related activities for the assigned retailer supporting Nestlé Health Science (NHSc) brands within the Natural Independent Channel. The individual will support the team with Nestle's Co. systems (Osprey) and with customers systems.

Requirements

• Bachelor's Degree in business or related field preferred. High School Diploma or GED is required.
• At least 5 years' experience is preferred but not required; minimum 2 years Independent Natural Retail Groups desired.
• Sales experience in the Natural retail channel is required.
• Experience in consumer goods and vitamins and supplements is required.
• Experience with the science behind products and ability to effectively communicated benefits to retailers and consumers.
• Prior experience using syndicated data to determine customer needs and establish the most effective pricing and promotional activities that will increase sales and market share for the company and its customers.
• Proficient in MS Office Suite (Word, Excel, Power Point, etc.).

Nice To Haves

• Knowledge regarding Project Management, and experience with setting up and managing projects in a complex, fast-moving environment.
• Knowledge regarding relationship management, experience and mindset to work with partners in building initiatives that deliver on goals.
• Strong cross functional relationships with assigned accounts.
• Ability to manage multiple priorities and multiple brands/categories.
• High level of organizational skills, good written and oral communication skills.
• Ability to work independently and meet deadlines.
• Must be able to multi-task and follow-up when responses are needed.
• Deep understanding of the assigned Customer and how to develop demand creation plans.
• The ability to utilize creativity and push beyond the obvious, comfortable going into 'unchartered' territory in setting out recommendations and goals.
• Problem solver with a solutions oriented mindset.
• Must be a dynamic leader who can push past obstacles and overcome objections.
• Understand the value of listening to customers, gaining insights and moving objectives forward.
• Must be an articulate communicator who can quickly synthesize data.
• P&L management and strong financial acumen.

Responsibilities

• Develop strategic and winning relationships throughout key independent natural channel retail groups.
• Particular focus will be divisional wins (i.e., displays, distribution gains, ACV enhancement, etc.).
• Establish strong working relationship with all internal teams including Customer Strategy, Finance, and Customer Service.
• Detailed understanding of the Customers go-to-market model including Category Management strategy.
• Deliver target Budget plan and new product distribution goals.
• Execute our brand and category growth strategy that align with the customer.
• Identify new opportunities for growth; develop and implement strategic written sales plans in accordance with corporate goals.
• Maintain clear understanding of customer objectives and liaise with RVP to develop operational plans to manage execution and measure results.
• Foster and grow existing and new relationships within account, gaining a deep understanding of current and potential future needs of our customers.
• Educate our business partners on our products, retail goals, and measurement of success.
• Deliver customer presentations that demonstrate innovation, shelf positioning, promotions, communicate pricing, etc.
• Manage daily business in partnership with customers, including: UPC product/item setup, maintenance, logistics and inventory management.
• Sell-in new products and all promotions to qualified retailers; ensure full-line distribution of products (new & existing items).
• Work with customers to implement Retail initiatives and monitor Retail standards.
• Ongoing contract management that focuses on strategic alignment and designed to strengthen both the customer and NHSc market position.
• Responsible for working with agencies to input Trade Investment Management (Osprey): system input, trade fund management, direct sales forecasting and projection activities for the company.
• Strong Trade management/budget processing and an efficiency that focus on a strong ROI.
• Monthly reporting, sales analytics and insights; understand go-to-market strategy and how to maximize sales efficiency.
• P&L management within respective account coverage.
• Perform other duties as required.
• Must be willing to travel an expected 25% of the time.

Benefits

• 401k with company match
• healthcare coverage
• performance-based incentives
• broad range of other benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees