Customer Development - Inside Sales
About The Position
At LendingClub, we take pride in helping our potential members improve their financial health through our ethos of service: Lending Care. As leaders in the market, we seek individuals who are beginning their career, inspired by our vision, and embody our values. By joining the Customer Development team, you’ll have the opportunity to empower those who strive to achieve financial success. You will be a guide to our potential members, as they start their loan application process. In this role, you’ll provide best-in-class customer experiences through three simple principles: “Build a Relationship, Make It Easy, and Think Ahead.”
Requirements
- You have 1+ year of call center experi ence -AND/OR- You have 1+ year of sales experience
- You are looking for a career-track, professional environment with great benefits in which to excel, learn and grow
- You have an interest in learning how to influence others to improve their lives
- You have an interest in learning skills in negotiation and persuasion that will help you for the rest of your career
- You are passionate about delivering results, a self-starter, and have a team-oriented mentality
- You can build relationships and focus on customer experiences
- High school diploma or GED equivalent required
- Have a quiet, dedicated space (preferably with a door) where you can work uninterrupted at home. This also includes having a dedicated desk and chair for work.
- Have high speed internet with low usage during business hours (20MBPS download speed and 5-10 MBPS upload speed)
- Be able to connect directly into your modem/router (not via wifi ); ethernet cord provided
- Be comfortable trouble shooting technical issues without in-person IT support
- MUST live and work within 75 miles of the LendingClub office hiring this role
- While working, it is expected that you are not the primary caregiver to any pets, children or elderly
- Required to be on the phones, work on a computer and at a desk for extended periods of time including viewing a screen, using a mouse, manipulating a keyboard and wearing a headset.
- Must be able to function effectively in a dynamic, fast-paced call center environment where natural and regular work stressors can occur.
Responsibilities
- Take 150-200 outbound contact attempts per day
- Guide potential members through the application process, while providing an empathetic and professional customer experience
- Listen and seek to understand the potential member’s goals/needs and tailor specific solutions using LendingClub products
- Expect and embrace the need to overcome objections, as you walk through the application process with potential members
- Simplify complex processes and financial concepts to make it easy for our potential members to understand
- Adapt to new situations by thinking critically and paying attention to detail
- Spend time discussing different fina ncial products/services while positioning LendingClub’s value
Benefits
- Generous paid time off
- 401(k) match up to 4% ($5,000 per year max)
- Wellness program with cash incentives and more!
- Onsite gym, locker room, showers and a bike room
- Public Café in the building
- Onsite barista for made to order coffee, smoothies and teas
- Light-filled, colorful workspaces that encourage collaboration and innovation
- Covered parking
- Basketball courts and open field for sports activities
- Healthy snacks and drinks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
