Customer Demand Planner

Thermo Fisher Scientific • Town of Grand Island, NY

4d • $85,000 - $125,000

About The Position

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, and you’ll be valued and recognized for your performance. With talented managers and inspiring coworkers to support you, you’ll find the resources and opportunities to make significant contributions to the world. How will you make an impact? When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. And you’ll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world. The Customer Demand Planner (CDP) role at Thermo Fisher Scientific Inc. offers an outstanding opportunity to work in a dynamic manufacturing environment. By using our world-class resources and proven demand planning strategies, you will play a pivotal role in crafting the future of our supply chain processes. What you will do? Be the trusted authority of demand forecast, managing a detailed rolling 3-24 month plan using historical data, customer forecasts, and industry insights Collaborate externally with customers on their manufacturing plans and purchase projections, striving for a detailed demand signal Support Commercial teams to improve collaboration with customers, strengthening relationships through mutual benefits Own customer interfacing meetings, ensuring clear agendas, inputs, outputs, risks, and opportunities that culminate in the demand plan Lead the monthly demand Interlock process for customers through alignment meetings with Commercial partners Interface and collaborate internally with Product Demand Planners and Product Managers Build an extensive knowledge base of Thermo Fisher bioprocessing materials used in key customer products Maintain and refine Core Account metrics such as forecast accuracy, forecast bias, and forecast benefit Drive collective understanding of customer metrics and trends, implementing proactive actions to increase efficiencies Monitor short-term customer demand plan attainment and support Customer Service in crafting order patterns for constrained materials Provide ongoing Thermo Fisher lead time updates to customers, ensuring master data alignment allowing for seemless supply chain interaction Participate in crafting the ‘CDP Playbook’ for consistent training and standard work across the team Support OTIF/OTTP and LTA research, analysis, and act as a liaison to the customer on these critical metrics Work with customers to acquire current inventory levels of Thermo Fisher BioProduction-based products regularly Investigate and communicate lead-time changes to customers for efficient order placement and forecasting integrity

Requirements

• BS/BA degree in supply chain, operations management, engineering, business administration
• 5+ years of experience in demand planning, sales operations, forecasting, or customer excellence role
• Understanding of the SIOP or IBP process, statistical forecasting methodologies, and CRM concepts
• Strong analytical skills with the ability to interpret, translate, and understand data and covert them into meaningful customer insights
• Proven customer interpersonal skills and agility in helping to solve customer concerns
• Outstanding teamwork skills both inside and outside the organization
• Demeanor geared towards achieving outcomes and driving improvement
• Proficient in using Microsoft Office applications and ERP systems

Nice To Haves

• Experience in the Pharma/Biotech industry
• Familiarity with Demantra or other Demand Planning Tools
• Salesforce.com CRM experience
• Power BI experience
• Professional certification such as CPIM or CSCP

Responsibilities

• Be the trusted authority of demand forecast, managing a detailed rolling 3-24 month plan using historical data, customer forecasts, and industry insights
• Collaborate externally with customers on their manufacturing plans and purchase projections, striving for a detailed demand signal
• Support Commercial teams to improve collaboration with customers, strengthening relationships through mutual benefits
• Own customer interfacing meetings, ensuring clear agendas, inputs, outputs, risks, and opportunities that culminate in the demand plan
• Lead the monthly demand Interlock process for customers through alignment meetings with Commercial partners
• Interface and collaborate internally with Product Demand Planners and Product Managers
• Build an extensive knowledge base of Thermo Fisher bioprocessing materials used in key customer products
• Maintain and refine Core Account metrics such as forecast accuracy, forecast bias, and forecast benefit
• Drive collective understanding of customer metrics and trends, implementing proactive actions to increase efficiencies
• Monitor short-term customer demand plan attainment and support Customer Service in crafting order patterns for constrained materials
• Provide ongoing Thermo Fisher lead time updates to customers, ensuring master data alignment allowing for seemless supply chain interaction
• Participate in crafting the ‘CDP Playbook’ for consistent training and standard work across the team
• Support OTIF/OTTP and LTA research, analysis, and act as a liaison to the customer on these critical metrics
• Work with customers to acquire current inventory levels of Thermo Fisher BioProduction-based products regularly
• Investigate and communicate lead-time changes to customers for efficient order placement and forecasting integrity

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees