Customer Demand Analyst

Thyssenkrupp•Hamilton, OH

52d

About The Position

The Customer Demand Analyst is the first point of contact with all customers and is responsible for the coordination of a multitude of activities from the start of a new customer relationship via new part introduction all the way through delivery of finished goods. thyssenkrupp Bilstein of America, Inc. is a world class manufacturer of suspension solutions headquartered in Hamilton, Ohio USA. thyssenkrupp Bilstein of America supplies products to a wide range of Original Equipment Automotive Manufacturers as well as Aftermarket and Motorsports customers. Our Aftermarket operations are based out of Poway, CA and our Motorsports operations are based out of Mooresville, NC. For decades, the name BILSTEIN has been synonymous with high tech in suspension design, driving comfort, and safety. In order to expand this position BILSTEIN became a division of thyssenkrupp Technologies AG in 1988, and a wholly owned subsidiary in 2005. This partnership has enabled us to continue the BILSTEIN tradition of excellence.

Responsibilities

Acts as the first point of and primary contact for all customers. Is accountable to understand and respond to all customer requirements, compiling and summarizing all fluctuations in demand to a broad distribution.
Receives all incoming customer orders/releases reviewing each for accuracy in addresses, part numbers, revision levels, quantities, dates, etc. Creates new order/line items as deemed necessary.
Controls orders from a requirements variability perspective and, if necessary, escalates potential supply issues with direct customer contacts as well as with Master Planners, Operations, Sales and Logistics.
Creates and maintains a log of customer order/release idiosyncrasies creating and maintaining internal information on orders as required. Notifies Account Managers, Logistics personnel and any relevant personnel of any out-of-the-ordinary occurrences on incoming orders.
Maintains and monitors all relevant/required data on customer specific portals setting and communicating the priority of customer ordering and the need for expedited deliveries while monitoring delivery of electronic shipment notifications.
Responds to customer inquiries expeditiously, offering alternatives while striving for first-call resolution. Proactively anticipates problems, and effectively resolves them before they become major issues.
Works closely with Master Schedulers to advise on production priorities as needed.
Monitors delivery due list & communicates directly to shipping team.
Monitors dunnage stock & returns and manages customer returns.
Attends cross-functional team meetings serving as the department liaison for new product/part launch.
Interfaces with Manufacturing, Engineering, MPP, Quality, and other departments on new products, part changes, material status and production planning issues.
Serves as point of contact for special builds with appropriate Master Planners.
Sets up relevant new part master data and required systematic links ahead of planned production dates.
Maintains part numbers for Sales & Operations Planning (S&OP).
Helps maintain scheduling agreements & part numbers as required.
Works with the Sales team to understand customer contracts.
Supports inventory management by monitoring and reporting inventory status and initiating recommendations and actions to adjust or replenish inventory levels to ensure customer orders are fulfilled on time.
Prepares clear, concise reports, documentation and routine customer correspondence.
Creates and maintains main system files for receiving customer data and sending shipment notification, invoices, etc. Creates and maintains all data as necessary for correct bar codes, packing slips and invoices.
Maintains and creates all bill to and ship to addresses. Creates and maintains for each customer on main system in addition to the address: a phone number where available, a vendor code where available the assigned terms of payments.
Reviews and manages consumption and supply/demand alignment.
Performs all other duties and responsibilities as assigned.