Customer Demand Analyst I or II

Printpack•Atlanta, GA

About The Position

The Customer Demand Analyst I or II serves as the operational liaison between assigned customers and internal Printpack teams, responsible for translating customer demand into optimized production plans that balance inventory efficiency with service excellence. This role manages complex account portfolios through advanced analytical capabilities, proactive forecasting, and effective cross-functional collaboration to ensure seamless order fulfillment and customer satisfaction. The position requires an entrepreneurial mindset to drive continuous improvement initiatives that optimize costs and enhance operational efficiency for both Printpack and customers.

Requirements

Bachelor's degree preferred in Business, Supply Chain Management, or related field, OR equivalent experience
Customer service, demand planning, or related analytical role preferred
Customer service or order management experience with demonstrated success in customer-facing roles and service delivery
Strong data entry and computer proficiency with high accuracy and speed in system navigation and information processing
ERP systems experience with the ability to learn and efficiently operate order management and inventory systems
Advanced Microsoft Office Suite skills, particularly Excel for data analysis, reporting, and spreadsheet management
Excellent written and verbal communication abilities for professional customer interactions and internal stakeholder coordination
Analytical and problem-solving skills to research customer issues, interpret data patterns, and develop effective solutions
Attention to detail and accuracy for precise order entry, data management, and quality assurance in all customer-facing activities
Multi-tasking and time management capabilities to handle multiple concurrent customers, orders, and priorities effectively
Relationship building and interpersonal skills to develop and maintain strong partnerships with internal and external customers
Report development and data analysis experience with the ability to create customer-facing documentation and status reports
Customer complaint resolution and service recovery skills, including investigation, root cause analysis, and follow-through capabilities
Travel flexibility and availability for occasional customer visits, relationship development, and on-site support activities

Responsibilities

PRODUCTION PLANNING & FORECASTING Analyze customer forecasts to proactively plan production schedules
Incorporate demand changes and fluctuations into production planning
Balance production resources to optimize efficiency and meet customer requirements
Manage Trial System data and processes
ORDER & INVENTORY MANAGEMENT Process items, orders, and shipment releases accurately and timely ensuring optimal product delivery through effective order management
Monitor and manage inventory levels across assigned accounts
Execute shipment releases to meet customer delivery expectations
CUSTOMER RELATIONS & COMMUNICATION Serve as primary point of contact for daily operational matters between customers and internal groups
Build and maintain strong relationships with external customers
Facilitate seamless information flow between customers and Printpack teams
Resolve customer issues quickly and effectively
Conduct customer visits to strengthen relationships and understand operational needs
DATA ANALYSIS & REPORTING Develop and maintain inventory status reports for customers and internal stakeholders
Create and manage order tracking systems and dashboards
Generate trial reports to support customer and internal operations
Perform advanced data analysis using Excel and enterprise systems
Conduct forecast analysis to identify trends and potential issues
COLLABORATION & TEAMWORK Manage increased account responsibility and complexity across multiple customers
Mentor and support team members in developing skills and capabilities
Collaborate with production, logistics, and quality teams to ensure seamless operations