Customer Delivery Technician

Buckman

8d • Onsite

About The Position

The Customer Delivery Technician (CDT) role exists to provide essential, on‑site technical service and operational support at the Augusta mill. This position ensures that all chemistry testing, system monitoring, equipment maintenance, and chemical handling are performed consistently and safely to protect mill operations and treatment performance. By owning these daily service responsibilities, the CDT enables the Sales Executive to focus on strategic growth, new customer development, and expanding business across the region. The role is required to maintain service reliability, strengthen customer satisfaction, and safeguard the performance of our chemical programs. Without this role, both operational continuity and regional sales growth would be significantly limited. The CDT is therefore critical to sustaining our current success and enabling future expansion.

Requirements

• High School Diploma or equivalent
• 2 - 3 years job experience
• Pipe fitting
• Chemical handling
• Chemical pumps
• Communication training
• Drives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Ensures Accountability - Holding self and others accountable to meet commitments
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Develops Talent - Developing people to meet both their career goals and the organization's goals

Responsibilities

• Managing the operations and performance of equipment in a manner that makes Buckman attractive and prevents attrition
• Customer Delivery Tech should support Sales Executive in the execution of savings projects to the customer to help improve their process (>10% of sales each year)
• Customer Delivery Tech should reduce service workload for Sales Executive so that annual sales targets can be reached by increasing volumes or obtaining new applications
• Servicing the account in a manner that keeps the customer happy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees