Customer Delivery Strategy Lead Customer Delivery Strategy Lead
About The Position
At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us! Position Summary: Step into a pivotal role as Delivery Service Lead, where you’ll shape and execute the strategy to ensuring flawless coordination with third-party warehouses and customers. Harness the power of data and analytics to uncover opportunities for continuous improvement, spearheading cross-functional initiatives that drive efficiency and deliver measurable cost savings. In this role, you’ll also champion compliance by maintaining robust controls and swiftly closing process gaps—making a tangible impact on operational excellence. Important Note: This position follows a hybrid work schedule, requiring on-site presence two days per week to foster collaboration and team engagement.
Requirements
- Bachelor’s degree required; preferably in Supply Chain or related field.
- 5+ years of professional experience in Supply Chain, Logistics, and third-party warehousing strongly preferred.
- Demonstrated ability to convert business and operational strategy into prioritized project roadmaps and deliver end‑to‑end programs with measurable outcomes.
- Proven track record of leading continuous improvement and building scalable processes from inception to implementation.
- Proficiency in Microsoft Word, PowerPoint, and Excel (intermediate level or higher)
- Experience with ERP (Enterprise Resource Planning), OMS (Operational Management Systems), and TMS (Transportation Management System) systems
- Exceptional problem-solving skills with strong attention to detail
- Ability to thrive in challenging situations and under pressure
- Excellent communication and interpersonal skills
- Strong decision-making abilities and ability to work independently
- Results-driven with a strong service orientation and organizational/planning skills
- Ability to manage time effectively and adhere to deadlines
- Meticulous attention to detail
Responsibilities
- Create, lead, and implement strategies for existing and new delivery services
- Ensure high service levels for deliveries to final customers, including retail, B2C, and B2B members
- Collaborate cross-functionally to co-lead the execution of marketing plans for delivery and recycling services
- Support Logistics/Transport specialists in pitching, documenting, and implementing new services
- Develop and lead strategies to drive customer adoption of new services
- Coordinate service activation preparation with Nespresso and 3PL operations
- Identify, document, and present IS/IT infrastructure requirements (OMS, TMS) to support delivery service strategies
- Partner with marketing, e-commerce, and customer service teams to develop and launch new delivery services
- Lead execution of customer improvement initiatives focused on efficiency and cost savings
- Communicate operational updates internally to Supply Chain and externally to 3PL partners regarding planned and unplanned situations
- Develop and execute short- and long-term recycling strategies
- Design and implement delivery service strategies aimed at increasing customer recycling rates
- Drive continuous improvement programs with suppliers through regular performance review meetings
- Plan and develop customer surveys to assess delivery experience
- Leverage AI tools for data automation and process optimization
- Prepare reports and analyses for monthly and quarterly business reviews with third parties
- Maintain and communicate all financial data related to delivery services
Benefits
- Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
