Customer Delivery Manager

Clean Power Research • Bellevue, WA

1d • $80,000 - $110,000

About The Position

Clean Power Research® is advancing the energy transformation through cloud software that informs, streamlines and values energy-related decisions and processes for utilities, energy professionals and consumers.
We’re a growing company that counts 10 of the top 10 Fortune 500 utilities and many of the largest renewable energy companies in the U.S. as our customers. We’re focused on expanding our market reach and impact with new software technologies that help solve the energy industry’s hardest problems.
At Clean Power Research, every employee has a seat at the table and an important role.
Clean Power Research is seeking a detail-oriented Customer Delivery Manager to join our Customer Success team supporting the implementation of our Software as a Service (SaaS) products across our growing customer base.
The Customer Delivery Manager is an individual contributor responsible for onboarding utility customers to one or more of our utility industry products: PowerClerk®, our workflow automation platform; WattPlan®, our customer engagement platform; and FleetView®, our Distributed Energy Resource (DER) insights platform. Our customers have an increasing range of use cases and scenarios and look to use our Customer Success team members for implementation excellence and training as they adopt our tools.
The Customer Delivery Manager is a self-driven professional with strong follow-through and the ability to design and manage business workflows that solve customer challenges through web and API-based platforms. This role leads solution implementation, manages customer expectations, and supports feature expansion.
Individuals in this position also contribute to identifying new use cases and work cross-functionally with Sales, Business Development, Marketing, and Engineering to support SaaS adoption and revenue growth. This is a high-impact role with strong potential for long-term growth in a dynamic, global market.

Requirements

• 5+ years of experience in a related field, such as a SaaS business or energy/utility industry
• BA/BS degree, in a business, technical or scientific field, is preferred; equivalent qualifications acquired through significant industry-specific work experience may be considered in place of a degree
• Experience configuring and launching SaaS (cloud) software within an enterprise, or for a medium to large consultancy
• Excellent written and verbal English communication skills
• Deep organizational skills with the ability to manage multiple tasks, maintain high attention to detail, and ensure data input accuracy
• Analytical mindset with excellent problem-solving, multitasking, and patience—critical for success in a dynamic environment
• Proficiency with Adobe PDF, Microsoft Office and 365 tools including MS Excel, MS Word and comfort working with virtual whiteboarding tools such as Mural
• Desire to leverage AI tools to automate research, support content development and editing
• Genuine passion for clean energy technology and the transformative potential of software

Nice To Haves

• Experience managing projects and optimizing business processes, with exposure to utility workflows such as interconnection, distribution planning, forecasting, and reporting considered a strong plus

Responsibilities

• Become a subject matter expert in implementing programs on PowerClerk, Clean Power Research’s flagship software service, used by more than 80 utilities in three countries
• Lead the configuration and implementation of SaaS solutions, including workflows, forms, data mappings, business rules, AI prompts, formulas, roles, permissions, and environment setup (test and production)
• Design and manage solutions that address customer integration needs through web and API interfaces
• Clearly articulate the business and technical values of Clean Power Research’s software products to customers and partners—both in meetings and occasionally at industry events or trade shows
• Conduct project kick-off meetings to align on scope, expectations, and required inputs
• Manage project scope, schedule, and deliverables from contract signing through launch, coordinating with internal and external stakeholders
• Facilitate regular working sessions, status updates, and tailored training (on-site or virtual) for diverse audiences
• Collaborate with Account Managers and Executives on budget and cost tracking
• Secure other supporting Clean Power Research resources, as required to meet and exceed deliverables along the project timeline (e.g., engineering resources for customer-funded custom features)
• Contribute to continuous improvement of delivery processes and quality standards
• Elevate the voice of the customer in product planning, sales, and marketing conversations
• Respond to and escalate support tickets from customers on a rotational basis
• Create and deliver support materials (e.g., how-to videos, documentation) to streamline knowledge transfer for internal teams and customers
• Support Sales and Business Development with product demonstrations and proposal input
• Help identify new use cases, triage feature requests, and contribute to revenue growth through close collaboration with internal teams

Benefits

• Clean Power Research offers competitive compensation and benefits to full-time employees including medical/dental/vision, paid vacation, paid holidays, a bonus plan and 401(k) plan with matching.
• Benefits: performance-based bonus, company equity plan
• Paid PTO, Sick Time, Holidays, Medical/Dental/Vision/Life and Disability Insurance, 401K, Paternity and Maternity Leave, Commuter Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees