Customer Delivery Engineering Technical Leader (Cloud and Remote)

Cisco • Phoenix, NC

4d • Remote

About The Position

As a Customer Delivery Engineering Technical Leader (Cloud), you will drive solutions that ensure enterprise deployments make the deepest impact possible across an organization. You will solve complex problems, including those customers may not yet realize exist and directly influence the customer experience

Requirements

• Technical Expertise: Hands-on experience with operating systems (particularly Linux), supervising systems (including Splunk), Cloud technologies, and networking.

Nice To Haves

• Operational Experience: Proven experience managing operations at scale.
• Professional Background: Previous experience in roles such as Systems Administrator, Network Engineer, or DevOps Engineer.
• Distributed Systems: Experience working with distributed systems and a passion for identifying edge cases that appear at scale.
• Adaptability: A self-motivated learner with a steadfast thirst for mastering innovative technologies in an evolving environment.
• Diverse Skill Set: Ability to leverage a variety of backgrounds in business, analytics, and technology.
• Top Secret Clearance preferred

Responsibilities

• Solution Delivery: Fuel and implement solutions for enterprise-scale deployments.
• Methodology Integration: Apply standard methodologies to improve software outcomes while bringing customer needs and feedback back to Splunk for product improvement.
• Problem Solving: Identify and resolve highly complicated organizational challenges.
• Scaling Operations: Transition small, one-off tasks into large-scale implementations across thousands of machines.
• Mentorship: Participate in growth and mentorship opportunities within the team.

Benefits

• U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance.
• Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
• Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed